100
NPS
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Brand Page
Acolad
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About Acolad's Brand
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world. www.acolad.com
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Acolad NPS
Acolad's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Acolad's customers would recommend using the product based on a scale of -100 to 100.
Acolad Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Acolad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acolad Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Acolad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acolad Product Quality
5/5
Acolad has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acolad's overall Product Quality score rated by its users and customers.
Acolad Product Information
Acolad’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.acolad.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Acolad Pricing
Acolad ROI & Value For Money
4.5/5
Acolad has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acolad's overall ROI score rated by its users and customers.
Acolad Customer Satisfaction (CSAT)
Acolad Customer Satisfaction (CSAT) Score
100 / 100
Acolad has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acolad Customer Service
5/5
Acolad has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acolad's overall Customer Service score rated by its users and customers.
About Acolad's Customer Service
Address
11 Rue Lazare Hoche, 92100 France
Website
https://www.acolad.com
Acolad's Social Links
Acolad as an Employer
2.5/5
Acolad has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Acolad scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Acolad would recommend the brand to a friend. ENPS measures how likely Acolad employees would recommend working at Acolad to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
