67
NPS
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Acorio
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About Acorio's Brand
An Elite ServiceNow Partner, Acorio, an NTT Data Company, is the largest pure-play ServiceNow consultancy in the world and ServiceNow’s Industry Solution Partner of the Year, Americas in 2020. Acorio is the most experienced partner to deliver the platform expertise and human transformation needed for today’s digital world. The firm now employs over 300 employees focusing 100 percent on ServiceNow. Headquartered in Boston, MA, Acorio is a remote-first company with an 85% remote team working across the United States as well as an international presence in Spain and Australia. The consultancy serves Fortune 1000 and Global 2000 clients in multiple industries ranging from Healthcare, Financial Services, Life Sciences, Manufacturing, Government, Retail and more.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Acorio NPS
Acorio's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Acorio's customers would recommend using the product based on a scale of -100 to 100.
Acorio Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Acorio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 50 | Oct 2020 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acorio Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Acorio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acorio Product Quality
4/5
Acorio has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Acorio Product Information
Acorio’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.acorio.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Acorio Pricing
Acorio ROI & Value For Money
3.9/5
Acorio has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Acorio Customer Satisfaction (CSAT)
Acorio Customer Satisfaction (CSAT) Score
100 / 100
Acorio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acorio Customer Service
4/5
Acorio has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Acorio's Customer Service
Address
230 Congress St, Boston, MA 02110
Website
https://www.acorio.com
Phone Number
617-933-7588
Acorio's Social Links
Acorio as an Employer
4.7/5
Acorio has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Acorio scored a 67 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Acorio would recommend the brand to a friend. ENPS measures how likely Acorio employees would recommend working at Acorio to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
