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Acosta
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About Acosta's Brand

Acosta is a full-service outsourced sales and marketing agency with a focus on consumer packaged goods companies and retailers.

Brand at a Glance

63%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service

Acosta NPS

Acosta's Net Promoter Score (NPS) is a 16 with 48% Promoters, 20% Passives, and 32% Detractors. Net Promoter Score tracks whether Acosta's customers would recommend using the product based on a scale of -100 to 100.

Acosta Overall NPS

16
NPS
48%Promoters
20%Passives
32%Detractors
Acosta Overall NPS

Acosta NPS Trend

-100
-50
0
50
100
Feb 2021
27
Feb 202127
Mar 2021
22
Mar 202122
May 2021
22
May 202122
Jun 2021
27
Jun 202127
Jul 2021
19
Jul 202119
Sep 2021
18
Sep 202118
Oct 2021
26
Oct 202126
Nov 2021
30
Nov 202130
Jan 2022
24
Jan 202224
Feb 2022
23
Feb 202223
Mar 2022
21
Mar 202221
May 2022
16
May 202216

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Acosta Customer Reviews

What do you value most about this brand?
Great company to be a part of.
Review from Female / Other / 41-45

Acosta Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Acosta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

63
63%
37
37%
Acosta Customer Loyalty

Acosta Product Quality

3.3/5

Acosta has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Acosta's overall Product Quality score rated by its users and customers.

Acosta Product Information

Acosta’s product quality score is a 3.3 out of 5 as rated by its users and customers.

Website
http://acosta.com/
Company Size
10,000+ Employees

Industry

Consumer Goods
AdTech

Acosta Pricing

Acosta ROI & Value For Money

3.4/5

Acosta has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Acosta's overall ROI score rated by its users and customers.

Acosta Customer Service

3.7/5

Acosta has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Acosta's overall Customer Service score rated by its users and customers.

About Acosta's Customer Service

Address

6600 Corporate Center Parkway, Jacksonville, FL 32216


Website

http://acosta.com/


Phone Number

904-281-9800

Acosta as an Employer

2.8/5

Acosta has a 2.8/5 stars for its overall company culture rated by their employees

  Acosta CEO
bottom
15%
CEO of Acosta

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Acosta scored a 16 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Acosta would recommend the brand to a friend. ENPS measures how likely Acosta employees would recommend working at Acosta to a friend.

Net Promoter Score

16
NPS Score
48%Promoters
20%Passive
32%Detractors

Employee Net Promoter Score

-13
eNPS Score
36%Promoters
15%Passive
49%Detractors

Global Ranking Snapshot

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