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NPS
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Acrisure
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About Acrisure's Brand
Acrisure is an insurance brokerage company providing insurance services to medium and large-sized commercial companies in the U.S. Midwest.
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Acrisure NPS
Acrisure's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Acrisure's customers would recommend using the product based on a scale of -100 to 100.
Acrisure Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Acrisure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 8 | Mar 2025 | 8 |
Apr 2025 10 | Apr 2025 | 10 |
May 2025 9 | May 2025 | 9 |
Aug 2025 1 | Aug 2025 | 1 |
Nov 2025 3 | Nov 2025 | 3 |
Dec 2025 1 | Dec 2025 | 1 |
Jan 2026 3 | Jan 2026 | 3 |
Feb 2026 2 | Feb 2026 | 2 |
Mar 2026 3 | Mar 2026 | 3 |
May 2026 -1 | May 2026 | -1 |
Jun 2026 -1 | Jun 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acrisure NPS by Gender
Female customers rated Acrisure's NPS 29 points higher than Male customers.
Male
-42
Acrisure's NPS was rated -42 by Male customers on Comparably.
25%
Promoters
8%
Passives
67%
Detractors
Female
-13
Acrisure's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Acrisure NPS by Ethnicity
Acrisure's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -100 | African American/Black | -100 |
Other -75 | Other | -75 |
Acrisure NPS by Age
Acrisure's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Acrisure NPS by Usage
Acrisure's NPS was rated the highest by customers who have used Acrisure's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Acrisure Customer Reviews
Out of the 6 Acrisure customer reviews 1 was positive and 5 were constructive. Acrisure customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Acrisure Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Acrisure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acrisure Customer Loyalty Score by Gender
Female customers rated Acrisure's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Acrisure.
Male
70%
Yes
Female
78%
Yes
Acrisure Customer Loyalty Score by Ethnicity
Acrisure's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acrisure.
79
out of 100
Caucasian
55
out of 100
African American/Black
55
out of 100
Other
Acrisure Customer Loyalty Score by Age
Acrisure's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Acrisure.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 33% | 41-45 | 33% |
51-55 100% | 51-55 | 100% |
61-65 70% | 61-65 | 70% |
Acrisure Customer Loyalty Score by Usage
Acrisure's Customer Loyalty score was rated the highest by customers who have used Acrisure's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acrisure Customer Loyalty Score by Industry
Acrisure's Customer Loyalty score was rated 70% by both Insurance and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acrisure Product Quality
3.2/5
Acrisure has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Acrisure Product Information
Acrisure’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Acrisure's product the highest. Reviewers from the Tech industry rated Acrisure the lowest at 2.
- Website
- http://acrisure.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Acrisure Product Quality
Acrisure's Product Quality score was rated highest by customers who have used Acrisure's products/services for 1 to 2 Years, and rated lowest by customers who have used Acrisure's products/services for Over 10 Years.
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Ranked Acrisure Product Quality the Highest
Ranked Acrisure Product Quality the Lowest
Acrisure Product Quality Score by Gender
Female customers rated Acrisure's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Acrisure.
Male
2.7/5
Female
3.1/5
Acrisure Product Quality Score by Ethnicity
Acrisure's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Acrisure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 2.1 | Other | 2.1 |
Acrisure Product Quality Score by Age
Acrisure's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Acrisure.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
41-45 2.4 | 41-45 | 2.4 |
51-55 3.4 | 51-55 | 3.4 |
61-65 2.3 | 61-65 | 2.3 |
Acrisure Product Quality Score by Usage
Acrisure's Product Quality score was rated the highest by customers who have used Acrisure's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Acrisure Product Quality Score by Industry
Acrisure's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Acrisure Pricing
Acrisure ROI & Value For Money
3.1/5
Acrisure has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Acrisure Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Tech industry think that they had the lowest ROI from Acrisure.
Quick Insights into Acrisure ROI
Acrisure's ROI score was rated highest by customers who have used Acrisure's products/services for 1 to 2 Years, and rated lowest by customers who have used Acrisure's products/services for Over 10 Years.
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Ranked Acrisure ROI the Highest
Ranked Acrisure ROI the Lowest
Acrisure ROI Score by Gender
Female customers rated Acrisure's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Acrisure.
Male
2.4/5
Female
2.9/5
Acrisure ROI Score by Ethnicity
Acrisure's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acrisure.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.5 | Other | 2.5 |
Acrisure ROI Score by Age
Acrisure's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Acrisure.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
41-45 2.7 | 41-45 | 2.7 |
51-55 3.4 | 51-55 | 3.4 |
61-65 2.1 | 61-65 | 2.1 |
Acrisure ROI Score by Usage
Acrisure's ROI score was rated the highest by customers who have used Acrisure's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Acrisure ROI Score by Industry
Acrisure's ROI score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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Acrisure Customer Satisfaction (CSAT)
Acrisure Customer Satisfaction (CSAT) Score
54 / 100
Acrisure has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
14%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acrisure Customer Satisfaction
Acrisure's Customer Satisfaction score was rated highest by customers who have used Acrisure's products/services for 1 to 2 Years, and rated lowest by customers who have used Acrisure's products/services for Over 10 Years.
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Ranked Acrisure Customer Satisfaction the Highest
Ranked Acrisure Customer Satisfaction the Lowest
Acrisure Customer Satisfaction Score by Gender
Male customers rated Acrisure's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Acrisure.
45 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 18% | |
Very Dissatisfied | 19% |
42 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 29% |
Acrisure Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acrisure's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
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55 / 100
Very Satisfied
55%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
9%
CSAT according to African American/Black
Acrisure's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Acrisure's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acrisure.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Acrisure Customer Satisfaction Score by Age
Acrisure's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Acrisure.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 61-65 | 40% |
Acrisure Customer Satisfaction Score by Usage
Acrisure's Customer Satisfaction score was rated the highest by customers who have used Acrisure's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Acrisure Customer Satisfaction Score by Industry
Acrisure's Customer Satisfaction score was rated 67 points by Insurance industry customers.
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"title": "Acrisure Customer Satisfaction Score by Industry",
"text": "Acrisure's Customer Satisfaction score was rated 67 points by Insurance industry customers.",
"bars": [
{
"label": "Insurance",
"groupId": 526,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Acrisure's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
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}Acrisure Customer Service
3.1/5
Acrisure has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Acrisure's Customer Service
Address
Grand Rapids, MI
Website
http://acrisure.com
Phone Number
616-554-1402
Quick Insights into Acrisure Customer Service
Acrisure's Customer Service score was rated highest by customers who have used Acrisure's products/services for 1 to 2 Years, and rated lowest by customers who have used Acrisure's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Acrisure's Customer Service score.
Ranked Acrisure Customer Service the Highest
Ranked Acrisure Customer Service the Lowest
Acrisure Customer Service Score by Gender
Female customers rated Acrisure's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acrisure.
Male
2.5/5
Female
2.6/5
Acrisure Customer Service Score by Ethnicity
Acrisure's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acrisure.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.4 | Other | 2.4 |
Acrisure Customer Service Score by Age
Acrisure's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Acrisure.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
41-45 2.9 | 41-45 | 2.9 |
51-55 3.3 | 51-55 | 3.3 |
61-65 2.4 | 61-65 | 2.4 |
Acrisure Customer Service Score by Usage
Acrisure's Customer Service score was rated the highest by customers who have used Acrisure's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Acrisure Customer Service Score by Industry
Acrisure's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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Acrisure as an Employer
3.9/5
Acrisure has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Acrisure scored a 0 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Acrisure would recommend the brand to a friend. ENPS measures how likely Acrisure employees would recommend working at Acrisure to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
