-33
NPS
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Acronym Media
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About Acronym Media's Brand
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Acronym Media NPS
Acronym Media's Net Promoter Score (NPS) is a -33 with 11% Promoters, 45% Passives, and 44% Detractors. Net Promoter Score tracks whether Acronym Media's customers would recommend using the product based on a scale of -100 to 100.
Acronym Media Overall NPS
| 11% | Promoters |
|---|---|
| 45% | Passives |
| 44% | Detractors |
Acronym Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -25 | Apr 2024 | -25 |
May 2024 -20 | May 2024 | -20 |
Jul 2024 -17 | Jul 2024 | -17 |
Oct 2024 -29 | Oct 2024 | -29 |
Jan 2025 -38 | Jan 2025 | -38 |
Nov 2025 -33 | Nov 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acronym Media Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Acronym Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acronym Media Product Quality
3.3/5
Acronym Media has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Acronym Media's overall Product Quality score rated by its users and customers.
Acronym Media Product Information
Acronym Media’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://acronym.com
- Company Size
- 51-200 Employees
Industry
Tech
Acronym Media Pricing
Acronym Media ROI & Value For Money
3.3/5
Acronym Media has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Acronym Media Customer Satisfaction (CSAT)
Acronym Media Customer Satisfaction (CSAT) Score
67 / 100
Acronym Media has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acronym Media Customer Service
3.4/5
Acronym Media has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Acronym Media's Customer Service
Address
Empire State Building 350 5th Avenue, Suite 6520, New York City, NY 10118
Website
http://acronym.com
Phone Number
+1 (212) 691-7051
Acronym Media's Social Links
Acronym Media as an Employer
3.0/5
Acronym Media has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Acronym Media scored a -33 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Acronym Media would recommend the brand to a friend. ENPS measures how likely Acronym Media employees would recommend working at Acronym Media to a friend.
Net Promoter Score
-33
NPS Score
| 11% | Promoters |
|---|---|
| 45% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 47% | Promoters |
|---|---|
| 37% | Passive |
| 16% | Detractors |
