-40
NPS
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ACRT
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About ACRT's Brand
ACRT is a leading independent utility vegetation management consulting company that proactively prevents and rapidly resolves utility.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
ACRT NPS
ACRT's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether ACRT's customers would recommend using the product based on a scale of -100 to 100.
ACRT Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
ACRT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 -40 | Jun 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACRT Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ACRT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACRT Product Quality
2.5/5
ACRT has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ACRT Product Information
ACRT’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.acrtinc.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
ACRT Pricing
ACRT ROI & Value For Money
2.8/5
ACRT has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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ACRT Customer Satisfaction (CSAT)
ACRT Customer Satisfaction (CSAT) Score
67 / 100
ACRT has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACRT Customer Service
2.8/5
ACRT has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About ACRT's Customer Service
Address
1333 Home Avenue, Akron, OH 44310
Website
https://www.acrtinc.com/
Phone Number
(330) 945-7200
ACRT as an Employer
2.9/5
ACRT has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ACRT scored a -40 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ACRT would recommend the brand to a friend. ENPS measures how likely ACRT employees would recommend working at ACRT to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 18% | Promoters |
|---|---|
| 44% | Passive |
| 38% | Detractors |
