20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ACS Technologies
Marketing or Exec? Claim Your Free Account
About ACS Technologies' Brand
ACS Technologies is an Internet solutions provider which offers web design services, web application development, hosting, technical
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
ACS Technologies NPS
ACS Technologies's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ACS Technologies's customers would recommend using the product based on a scale of -100 to 100.
ACS Technologies Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ACS Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Aug 2024 50 | Aug 2024 | 50 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACS Technologies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of ACS Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACS Technologies Product Quality
3.3/5
ACS Technologies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ACS Technologies' overall Product Quality score rated by its users and customers.
ACS Technologies Product Information
ACS Technologies’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Non-Profit
Enterprise
SaaS
ACS Technologies Pricing
ACS Technologies ROI & Value For Money
3.2/5
ACS Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ACS Technologies' overall ROI score rated by its users and customers.
ACS Technologies Customer Satisfaction (CSAT)
ACS Technologies Customer Satisfaction (CSAT) Score
60 / 100
ACS Technologies has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACS Technologies Customer Service
3.4/5
ACS Technologies has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ACS Technologies' overall Customer Service score rated by its users and customers.
About ACS Technologies's Customer Service
Address
180 Dunbarton Dr, Florence, SC 29501
Website
http://www.acstechnologies.com
Phone Number
800-736-7425
ACS Technologies's Social Links
ACS Technologies as an Employer
3.8/5
ACS Technologies has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ACS Technologies scored a 20 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of ACS Technologies would recommend the brand to a friend. ENPS measures how likely ACS Technologies employees would recommend working at ACS Technologies to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
