-100
NPS
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ACTIA Group
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About ACTIA Group's Brand
Manufacturer of electronic on-board systems. The company's electronic on-board systems are primarily consist of electronic diagnostics systems for cars and trucks and vehicle testing equipment along with the production of signal transmission and reception equipment, information transmission products and ground stations systems, enabling the automotive industry to get quality electronic processors that can perform multiple tasks in a cost effective and efficient manner.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ACTIA Group NPS
ACTIA Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ACTIA Group's customers would recommend using the product based on a scale of -100 to 100.
ACTIA Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ACTIA Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACTIA Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ACTIA Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACTIA Group Product Quality
1.5/5
ACTIA Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ACTIA Group's overall Product Quality score rated by its users and customers.
ACTIA Group Product Information
ACTIA Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.actia.com
- Company Size
- 1,001-5,000 Employees
ACTIA Group Pricing
ACTIA Group ROI & Value For Money
1.5/5
ACTIA Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ACTIA Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACTIA Group Customer Service
1.5/5
ACTIA Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ACTIA Group's overall Customer Service score rated by its users and customers.
About ACTIA Group's Customer Service
Address
5 rue Jorge Semprun, Toulouse, 31432
Website
www.actia.com
Phone Number
7
