-10
NPS
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Active International
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About Active International's Brand
Active International provides support services for businesses in utilizing organizational assets.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Active International NPS
Active International's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Active International's customers would recommend using the product based on a scale of -100 to 100.
Active International Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Active International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Jun 2021 -33 | Jun 2021 | -33 |
Aug 2021 -25 | Aug 2021 | -25 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 -17 | Feb 2022 | -17 |
Mar 2022 -1 | Mar 2022 | -1 |
Oct 2022 -13 | Oct 2022 | -13 |
Apr 2023 -22 | Apr 2023 | -22 |
Apr 2024 -10 | Apr 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Active International Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Active International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Active International Product Quality
3.1/5
Active International has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Active International's overall Product Quality score rated by its users and customers.
Active International Product Information
Active International’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Ecommerce and Marketplaces
Marketplaces
Active International Pricing
Active International ROI & Value For Money
3.2/5
Active International has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Active International Customer Satisfaction (CSAT)
Active International Customer Satisfaction (CSAT) Score
50 / 100
Active International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Active International Customer Service
3/5
Active International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Active International's Customer Service
Address
One Blue Hill Plaza, Pearl River, NY
Website
http://activeinternational.com
Phone Number
845-735-1700
Active International as an Employer
2.8/5
Active International has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Active International scored a -10 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Active International would recommend the brand to a friend. ENPS measures how likely Active International employees would recommend working at Active International to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 14% | Promoters |
|---|---|
| 36% | Passive |
| 50% | Detractors |
