64
NPS
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Brand Page
ActivTrak
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About ActivTrak's Brand
ActivTrak's workforce analytics give users the visibility and insights they need to understand how people work, whether in the office, remote or hybrid. This empowers customers to set goals and benchmarks, track progress against results and optimize outcomes for success – so employers and employees can work better together to realize their full potential.
Brand at a Glance
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
ActivTrak NPS
ActivTrak's Net Promoter Score (NPS) is a 64 with 75% Promoters, 14% Passives, and 11% Detractors. Net Promoter Score tracks whether ActivTrak's customers would recommend using the product based on a scale of -100 to 100.
ActivTrak Overall NPS
| 75% | Promoters |
|---|---|
| 14% | Passives |
| 11% | Detractors |
ActivTrak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ActivTrak NPS by Usage
ActivTrak's NPS was rated the highest by customers who have used ActivTrak's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 70 | 1 to 2 Years | 70 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
ActivTrak Product Quality
4.5/5
ActivTrak has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ActivTrak's overall Product Quality score rated by its users and customers.
ActivTrak Product Information
ActivTrak serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ActivTrak supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ActivTrak’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.activtrak.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Enterprise
Languages Supported
English
Product Type
Business Intelligence (BI) Software
Reporting Software
Productivity Software
Employee Monitoring Software
ActivTrak Pricing
ActivTrak ROI & Value For Money
4.5/5
ActivTrak has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ActivTrak's overall ROI score rated by its users and customers.
ActivTrak Pricing Plans
ActivTrak has a pricing structure that accommodates small, medium, and large businesses. Starting from $9/month, ActivTrak uses a subscription model.
Who Uses ActivTrak?
Small Businesses
Medium Businesses
Large Enterprises
ActivTrak Customer Service
5/5
ActivTrak has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ActivTrak's overall Customer Service score rated by its users and customers.
About ActivTrak's Customer Service
Address
1301 South MoPac Expressway, Suite LL25, Dallas, TX 78746
Website
https://www.activtrak.com
Phone Number
+1 (888) 907-0301
ActivTrak's Social Links
ActivTrak as an Employer
4.4/5
ActivTrak has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ActivTrak scored a 64 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of ActivTrak would recommend the brand to a friend. ENPS measures how likely ActivTrak employees would recommend working at ActivTrak to a friend.
Net Promoter Score
64
NPS Score
| 75% | Promoters |
|---|---|
| 14% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
