46
NPS
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Acuity
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About Acuity's Brand
Acuity is an insurance company that offers property and casualty insurance products for consumers and businesses in the United States.
Brand at a Glance
91%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Acuity NPS
Acuity's Net Promoter Score (NPS) is a 46 with 55% Promoters, 36% Passives, and 9% Detractors. Net Promoter Score tracks whether Acuity's customers would recommend using the product based on a scale of -100 to 100.
Acuity Overall NPS
| 55% | Promoters |
|---|---|
| 36% | Passives |
| 9% | Detractors |
Acuity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 66 | Apr 2022 | 66 |
Mar 2023 57 | Mar 2023 | 57 |
May 2023 50 | May 2023 | 50 |
Dec 2023 55 | Dec 2023 | 55 |
Apr 2024 60 | Apr 2024 | 60 |
Dec 2025 45 | Dec 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acuity Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Acuity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acuity Product Quality
3.8/5
Acuity has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Acuity's overall Product Quality score rated by its users and customers.
Acuity Product Information
Acuity’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Acuity Pricing
Acuity ROI & Value For Money
3.6/5
Acuity has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Acuity Customer Satisfaction (CSAT)
Acuity Customer Satisfaction (CSAT) Score
70 / 100
Acuity has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acuity Customer Service
4/5
Acuity has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Acuity's Customer Service
Address
2800 S. Taylor Drive, Sheboygan, WI 53081
Website
http://www.acuity.com/index.htm
Phone Number
800-242-7666
Acuity's Social Links
Acuity as an Employer
3.5/5
Acuity has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Acuity scored a 46 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Acuity would recommend the brand to a friend. ENPS measures how likely Acuity employees would recommend working at Acuity to a friend.
Net Promoter Score
46
NPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 18% | Promoters |
|---|---|
| 46% | Passive |
| 36% | Detractors |
