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NPS
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Brand Page
Acumed
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About Acumed's Brand
Brand at a Glance
63%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Acumed NPS
Acumed's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Acumed's customers would recommend using the product based on a scale of -100 to 100.
Acumed Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Acumed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 66 | Feb 2021 | 66 |
Jul 2021 25 | Jul 2021 | 25 |
Nov 2021 40 | Nov 2021 | 40 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 11 | Apr 2022 | 11 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2023 9 | Aug 2023 | 9 |
Mar 2024 -1 | Mar 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acumed Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Acumed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acumed Product Quality
3.2/5
Acumed has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Acumed's overall Product Quality score rated by its users and customers.
Acumed Product Information
Acumed’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://Acumed.net
- Company Size
- 201-500 Employees
Industry
Tech
Acumed Pricing
Acumed ROI & Value For Money
3.5/5
Acumed has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Acumed Customer Satisfaction (CSAT)
Acumed Customer Satisfaction (CSAT) Score
72 / 100
Acumed has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
58%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acumed Customer Service
3.4/5
Acumed has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Acumed's Customer Service
Address
Portland, OR
Website
http://Acumed.net
Acumed as an Employer
2.4/5
Acumed has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Acumed scored a -1 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Acumed would recommend the brand to a friend. ENPS measures how likely Acumed employees would recommend working at Acumed to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
