-38
NPS
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Acumen
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About Acumen's Brand
Acumen
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Acumen NPS
Acumen's Net Promoter Score (NPS) is a -38 with 12% Promoters, 38% Passives, and 50% Detractors. Net Promoter Score tracks whether Acumen's customers would recommend using the product based on a scale of -100 to 100.
Acumen Overall NPS
| 12% | Promoters |
|---|---|
| 38% | Passives |
| 50% | Detractors |
Acumen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -50 | Dec 2020 | -50 |
Feb 2022 -33 | Feb 2022 | -33 |
Apr 2022 -20 | Apr 2022 | -20 |
Oct 2022 -34 | Oct 2022 | -34 |
Mar 2023 -29 | Mar 2023 | -29 |
Oct 2023 -38 | Oct 2023 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acumen Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Acumen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acumen Product Quality
3.3/5
Acumen has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Acumen's overall Product Quality score rated by its users and customers.
Acumen Product Information
Acumen’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://acumengroup.in
- Company Size
- 51-200 Employees
Acumen Pricing
Acumen ROI & Value For Money
3.2/5
Acumen has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Acumen Customer Satisfaction (CSAT)
Acumen Customer Satisfaction (CSAT) Score
60 / 100
Acumen has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Acumen Customer Service
3.5/5
Acumen has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Acumen's Customer Service
Address
3311 Richmond Ave # 150, Houston, TX
Website
http://acumengroup.in
Acumen as an Employer
Consumer vs. Employees
Acumen scored a -38 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Acumen would recommend the brand to a friend. ENPS measures how likely Acumen employees would recommend working at Acumen to a friend.
Net Promoter Score
-38
NPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
