-55
NPS
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ACV Auctions
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About ACV Auctions' Brand
ACV develops a mobile application that provides wholesale car auction services for new and used car dealers.
Brand at a Glance
70%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.6/5
Customer Service
ACV Auctions CMO
ACV Auctions NPS
ACV Auctions's Net Promoter Score (NPS) is a -55 with 21% Promoters, 3% Passives, and 76% Detractors. Net Promoter Score tracks whether ACV Auctions's customers would recommend using the product based on a scale of -100 to 100.
ACV Auctions Overall NPS
| 21% | Promoters |
|---|---|
| 3% | Passives |
| 76% | Detractors |
ACV Auctions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -55 | Feb 2024 | -55 |
Mar 2024 -57 | Mar 2024 | -57 |
Jul 2024 -59 | Jul 2024 | -59 |
Aug 2024 -61 | Aug 2024 | -61 |
Nov 2024 -50 | Nov 2024 | -50 |
Apr 2025 -46 | Apr 2025 | -46 |
May 2025 -46 | May 2025 | -46 |
Jun 2025 -48 | Jun 2025 | -48 |
Jul 2025 -50 | Jul 2025 | -50 |
Oct 2025 -54 | Oct 2025 | -54 |
Nov 2025 -57 | Nov 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACV Auctions NPS by Gender
Female customers rated ACV Auctions's NPS 46 points higher than Male customers.
Male
-80
ACV Auctions's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-34
ACV Auctions's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
ACV Auctions NPS by Ethnicity
ACV Auctions's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
ACV Auctions NPS by Age
ACV Auctions's NPS was rated -66 points by customers ages 36-40 on Comparably.
ACV Auctions NPS by Usage
ACV Auctions's NPS was rated -42 points by customers who have used ACV Auctions's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -42 | 2 to 5 Years | -42 |
ACV Auctions Customer Reviews
Out of the 2 ACV Auctions customer reviews 2 were positive and 0 were constructive. ACV Auctions customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ACV Auctions Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of ACV Auctions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACV Auctions Customer Loyalty Score by Gender
Female customers rated ACV Auctions's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ACV Auctions.
Male
73%
Yes
Female
85%
Yes
ACV Auctions Customer Loyalty Score by Ethnicity
ACV Auctions's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ACV Auctions.
74
out of 100
Caucasian
ACV Auctions Customer Loyalty Score by Age
ACV Auctions's Customer Loyalty score was rated 85% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ACV Auctions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 85% | 36-40 | 85% |
ACV Auctions Customer Loyalty Score by Usage
ACV Auctions's Customer Loyalty score was rated 100% by customers who have used ACV Auctions's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ACV Auctions Customer Loyalty Score by Industry
ACV Auctions's Customer Loyalty score was rated 75% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ACV Auctions Product Quality
1.8/5
ACV Auctions has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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ACV Auctions Product Information
ACV Auctions’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated ACV Auctions's product the highest.
- Website
- acvauctions.com
- Company Size
- 51-200 Employees
Industry
Tech
Transportation
Mobile App
Quick Insights into ACV Auctions Product Quality
ACV Auctions's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ACV Auctions Product Quality the Highest
Ranked ACV Auctions Product Quality the Lowest
ACV Auctions Product Quality Score by Gender
Female customers rated ACV Auctions's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ACV Auctions.
Male
1.5/5
Female
2.3/5
ACV Auctions Product Quality Score by Ethnicity
ACV Auctions's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ACV Auctions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
ACV Auctions Product Quality Score by Age
ACV Auctions's Product Quality score was rated 1.7 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ACV Auctions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
ACV Auctions Product Quality Score by Usage
ACV Auctions's Product Quality score was rated 2 stars by customers who have used ACV Auctions's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ACV Auctions Product Quality Score by Industry
ACV Auctions's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ACV Auctions Pricing
ACV Auctions ROI & Value For Money
1.9/5
ACV Auctions has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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ACV Auctions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into ACV Auctions ROI
ACV Auctions's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ACV Auctions ROI the Highest
Ranked ACV Auctions ROI the Lowest
ACV Auctions ROI Score by Gender
Female customers rated ACV Auctions's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ACV Auctions.
Male
1.5/5
Female
2/5
ACV Auctions ROI Score by Ethnicity
ACV Auctions's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ACV Auctions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
ACV Auctions ROI Score by Age
ACV Auctions's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ACV Auctions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
ACV Auctions ROI Score by Usage
ACV Auctions's ROI score was rated 1.9 stars by customers who have used ACV Auctions's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ACV Auctions ROI Score by Industry
ACV Auctions's ROI score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ACV Auctions Customer Satisfaction (CSAT)
ACV Auctions Customer Satisfaction (CSAT) Score
39 / 100
ACV Auctions has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ACV Auctions Customer Satisfaction
ACV Auctions's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked ACV Auctions' Customer Satisfaction.
Ranked ACV Auctions Customer Satisfaction the Highest
ACV Auctions Customer Satisfaction Score by Gender
ACV Auctions's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ACV Auctions.
33 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
ACV Auctions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ACV Auctions' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ACV Auctions.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
ACV Auctions Customer Satisfaction Score by Usage
ACV Auctions's Customer Satisfaction score was rated 33 points by customers who have used ACV Auctions's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ACV Auctions Customer Satisfaction Score by Industry
ACV Auctions's Customer Satisfaction score was rated 14 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ACV Auctions Customer Satisfaction Score by Industry",
"text": "ACV Auctions's Customer Satisfaction score was rated 14 points by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "ACV Auctions's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 14
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}ACV Auctions Customer Service
1.6/5
ACV Auctions has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ACV Auctions' overall Customer Service score rated by its users and customers.
About ACV Auctions's Customer Service
Address
Buffalo, NY
Website
acvauctions.com
Quick Insights into ACV Auctions Customer Service
ACV Auctions's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked ACV Auctions' Customer Service score.
Ranked ACV Auctions Customer Service the Highest
Ranked ACV Auctions Customer Service the Lowest
ACV Auctions Customer Service Score by Gender
Female customers rated ACV Auctions's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ACV Auctions.
Male
1.5/5
Female
2/5
ACV Auctions Customer Service Score by Ethnicity
ACV Auctions's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ACV Auctions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
ACV Auctions Customer Service Score by Age
ACV Auctions's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ACV Auctions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
ACV Auctions Customer Service Score by Usage
ACV Auctions's Customer Service score was rated 1.8 stars by customers who have used ACV Auctions's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ACV Auctions Customer Service Score by Industry
ACV Auctions's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ACV Auctions as an Employer
3.0/5
ACV Auctions has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ACV Auctions scored a -55 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of ACV Auctions would recommend the brand to a friend. ENPS measures how likely ACV Auctions employees would recommend working at ACV Auctions to a friend.
Net Promoter Score
-55
NPS Score
| 21% | Promoters |
|---|---|
| 3% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
