-34
NPS
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Brand Page
Ad Hoc
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About Ad Hoc's Brand
Ad Hoc is an underground music and visual culture publication created for and by a community of music lovers.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ad Hoc NPS
Ad Hoc's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Ad Hoc's customers would recommend using the product based on a scale of -100 to 100.
Ad Hoc Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Ad Hoc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ad Hoc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ad Hoc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ad Hoc Product Quality
3.5/5
Ad Hoc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ad Hoc's overall Product Quality score rated by its users and customers.
Ad Hoc Product Information
Ad Hoc’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://adhoc.fm/
- Company Size
- 1-10 Employees
Industry
Tech
Media
Sports & Entertainment
Ad Hoc Pricing
Ad Hoc ROI & Value For Money
5/5
Ad Hoc has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ad Hoc's overall ROI score rated by its users and customers.
Ad Hoc Customer Satisfaction (CSAT)
Ad Hoc Customer Satisfaction (CSAT) Score
67 / 100
Ad Hoc has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ad Hoc Customer Service
5/5
Ad Hoc has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ad Hoc's overall Customer Service score rated by its users and customers.
About Ad Hoc's Customer Service
Address
2898 Rowena Ave., Brooklyn, NY 90039
Website
http://adhoc.fm/
Ad Hoc's Social Links
Ad Hoc as an Employer
4.2/5
Ad Hoc has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ad Hoc scored a -34 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Ad Hoc would recommend the brand to a friend. ENPS measures how likely Ad Hoc employees would recommend working at Ad Hoc to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 58% | Promoters |
|---|---|
| 16% | Passive |
| 26% | Detractors |
