100
NPS
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Brand Page
Adani Ports and Special Economic Zone
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About Adani Ports and Special Economic Zone's Brand
Provider of port based related infrastructure services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Adani Ports and Special Economic Zone NPS
Adani Ports and Special Economic Zone's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Adani Ports and Special Economic Zone's customers would recommend using the product based on a scale of -100 to 100.
Adani Ports and Special Economic Zone Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Adani Ports and Special Economic Zone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adani Ports and Special Economic Zone Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Adani Ports and Special Economic Zone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Adani Ports and Special Economic Zone Product Quality
4/5
Adani Ports and Special Economic Zone has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Adani Ports and Special Economic Zone's overall Product Quality score rated by its users and customers.
Adani Ports and Special Economic Zone Product Information
Adani Ports and Special Economic Zone’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.adaniports.com
- Company Size
- 1,001-5,000 Employees
Adani Ports and Special Economic Zone Pricing
Adani Ports and Special Economic Zone ROI & Value For Money
4/5
Adani Ports and Special Economic Zone has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Adani Ports and Special Economic Zone Customer Satisfaction (CSAT)
Adani Ports and Special Economic Zone Customer Satisfaction (CSAT) Score
100 / 100
Adani Ports and Special Economic Zone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Adani Ports and Special Economic Zone Customer Service
4/5
Adani Ports and Special Economic Zone has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Adani Ports and Special Economic Zone's overall Customer Service score rated by its users and customers.
About Adani Ports and Special Economic Zone's Customer Service
Address
, Ahmedabad,
Website
www.adaniports.com
Phone Number
7
Adani Ports and Special Economic Zone as an Employer
4.7/5
Adani Ports and Special Economic Zone has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Adani Ports and Special Economic Zone
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Adani Ports and Special Economic Zone scored a 100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Adani Ports and Special Economic Zone would recommend the brand to a friend. ENPS measures how likely Adani Ports and Special Economic Zone employees would recommend working at Adani Ports and Special Economic Zone to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
