-100
NPS
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Adani Power
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About Adani Power's Brand
Provider of power generation services in India. The company operates in two segments, Power and Shipping. It has commissioned the first super critical 660 MW unit in the country. The Power segment engages in the generation and distribution of electricity under a combination of long term power purchase agreements and on merchant basis. The Shipping segment is involved in the chartering and owning of ships, barges and boats with crew.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.7/5
Pricing
4.5/5
Customer Service
Adani Power NPS
Adani Power's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Adani Power's customers would recommend using the product based on a scale of -100 to 100.
Adani Power Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Adani Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adani Power Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Adani Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Adani Power Product Quality
5/5
Adani Power has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Adani Power's overall Product Quality score rated by its users and customers.
Adani Power Product Information
Adani Power’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.adanipower.com
- Company Size
- 1,001-5,000 Employees
Adani Power Pricing
Adani Power ROI & Value For Money
2.7/5
Adani Power has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Adani Power's overall ROI score rated by its users and customers.
Adani Power Customer Satisfaction (CSAT)
Adani Power Customer Satisfaction (CSAT) Score
100 / 100
Adani Power has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Adani Power Customer Service
4.5/5
Adani Power has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Adani Power's overall Customer Service score rated by its users and customers.
About Adani Power's Customer Service
Address
Achalraj, Opposite Mayor Bungalow, Ahmedabad, 380006
Website
www.adanipower.com
Phone Number
7
Adani Power as an Employer
Consumer vs. Employees
Adani Power scored a -100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Adani Power would recommend the brand to a friend. ENPS measures how likely Adani Power employees would recommend working at Adani Power to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
