34
NPS
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Adaptive Biotechnologies
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About Adaptive Biotechnologies' Brand
The leader in combining high-throughput sequencing and expert bioinformatics to profile T-cell and B-cell receptors.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Adaptive Biotechnologies NPS
Adaptive Biotechnologies's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Adaptive Biotechnologies's customers would recommend using the product based on a scale of -100 to 100.
Adaptive Biotechnologies Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Adaptive Biotechnologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 50 | Jan 2021 | 50 |
Feb 2021 43 | Feb 2021 | 43 |
Mar 2021 25 | Mar 2021 | 25 |
Feb 2022 33 | Feb 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adaptive Biotechnologies NPS by Gender
Adaptive Biotechnologies's NPS was rated -34 by Male customers on Comparably.
Male
-34
Adaptive Biotechnologies's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Adaptive Biotechnologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Adaptive Biotechnologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Adaptive Biotechnologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Adaptive Biotechnologies Customer Loyalty Score by Gender
Adaptive Biotechnologies's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Adaptive Biotechnologies.
Male
70%
Yes
Female
N/A
Yes
Adaptive Biotechnologies Customer Loyalty Score by Industry
Adaptive Biotechnologies's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Adaptive Biotechnologies Product Quality
4/5
Adaptive Biotechnologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Adaptive Biotechnologies' overall Product Quality score rated by its users and customers.
Adaptive Biotechnologies Product Information
Adaptive Biotechnologies’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Adaptive Biotechnologies's product the highest.
- Website
- http://adaptivebiotech.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Quick Insights into Adaptive Biotechnologies Product Quality
Adaptive Biotechnologies's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Adaptive Biotechnologies' Product Quality.
Ranked Adaptive Biotechnologies Product Quality the Highest
Adaptive Biotechnologies Product Quality Score by Gender
Adaptive Biotechnologies's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Adaptive Biotechnologies.
Male
4.1/5
Female
N/A
Adaptive Biotechnologies Product Quality Score by Industry
Adaptive Biotechnologies's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Adaptive Biotechnologies Pricing
Adaptive Biotechnologies ROI & Value For Money
3.7/5
Adaptive Biotechnologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Adaptive Biotechnologies' overall ROI score rated by its users and customers.
Adaptive Biotechnologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Adaptive Biotechnologies ROI
Adaptive Biotechnologies's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Adaptive Biotechnologies ROI the Highest
Adaptive Biotechnologies ROI Score by Gender
Adaptive Biotechnologies's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Adaptive Biotechnologies.
Male
3.8/5
Female
N/A
Adaptive Biotechnologies ROI Score by Industry
Adaptive Biotechnologies's ROI score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Adaptive Biotechnologies Customer Satisfaction (CSAT)
Adaptive Biotechnologies Customer Satisfaction (CSAT) Score
100 / 100
Adaptive Biotechnologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Adaptive Biotechnologies Customer Service
3.7/5
Adaptive Biotechnologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Adaptive Biotechnologies' overall Customer Service score rated by its users and customers.
About Adaptive Biotechnologies's Customer Service
Address
1551 Eastlake Ave E, Suite 200, Seattle, WA
Website
http://adaptivebiotech.com
Phone Number
(206) 659-0067
Quick Insights into Adaptive Biotechnologies Customer Service
Adaptive Biotechnologies's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Adaptive Biotechnologies' Customer Service score.
Ranked Adaptive Biotechnologies Customer Service the Highest
Adaptive Biotechnologies Customer Service Score by Gender
Adaptive Biotechnologies's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Adaptive Biotechnologies.
Male
4/5
Female
N/A
Adaptive Biotechnologies Customer Service Score by Industry
Adaptive Biotechnologies's Customer Service score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Adaptive Biotechnologies as an Employer
3.8/5
Adaptive Biotechnologies has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Adaptive Biotechnologies scored a 34 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Adaptive Biotechnologies would recommend the brand to a friend. ENPS measures how likely Adaptive Biotechnologies employees would recommend working at Adaptive Biotechnologies to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 45% | Promoters |
|---|---|
| 17% | Passive |
| 38% | Detractors |
