40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ADB Safegate
Marketing or Exec? Claim Your Free Account
About ADB Safegate's Brand
Manufacturer of products for airfield lighting services intended to provide end-to-end, integrated and sustainable services for visual guidance. The company's airfield lighting includes ground lighting products, systems and equipment and offers LED lighting services and AGL power equipment, enabling the aviation industry to set new standards in safety, performance and quality, and our environmental and corporate social responsibility strategy.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
ADB Safegate NPS
ADB Safegate's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether ADB Safegate's customers would recommend using the product based on a scale of -100 to 100.
ADB Safegate Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
ADB Safegate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jul 2024 66 | Jul 2024 | 66 |
Nov 2024 75 | Nov 2024 | 75 |
Nov 2025 40 | Nov 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADB Safegate Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of ADB Safegate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ADB Safegate Product Quality
3/5
ADB Safegate has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ADB Safegate's overall Product Quality score rated by its users and customers.
ADB Safegate Product Information
ADB Safegate’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.adbsafegate.com
- Company Size
- 501-1,000 Employees
ADB Safegate Pricing
ADB Safegate ROI & Value For Money
3.3/5
ADB Safegate has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ADB Safegate's overall ROI score rated by its users and customers.
ADB Safegate Customer Satisfaction (CSAT)
ADB Safegate Customer Satisfaction (CSAT) Score
33 / 100
ADB Safegate has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADB Safegate Customer Service
3.1/5
ADB Safegate has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ADB Safegate's overall Customer Service score rated by its users and customers.
About ADB Safegate's Customer Service
Address
Leuvensesteenweg 585, Zaventem, 1930 Argentina
Website
www.adbsafegate.com
ADB Safegate as an Employer
4.7/5
ADB Safegate has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ADB Safegate scored a 40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ADB Safegate would recommend the brand to a friend. ENPS measures how likely ADB Safegate employees would recommend working at ADB Safegate to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
