34
NPS
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ADEO
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About ADEO's Brand
ADEO is a leading group in home improvement, DIY and decorating sectors
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.4/5
Customer Service
ADEO NPS
ADEO's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether ADEO's customers would recommend using the product based on a scale of -100 to 100.
ADEO Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
ADEO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
May 2023 20 | May 2023 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Nov 2023 43 | Nov 2023 | 43 |
Mar 2024 25 | Mar 2024 | 25 |
Jun 2024 33 | Jun 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADEO NPS by Gender
ADEO's NPS was rated 34 by Male customers on Comparably.
Male
34
ADEO's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
ADEO's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ADEO Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of ADEO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ADEO Customer Loyalty Score by Gender
ADEO's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
ADEO Product Quality
4.1/5
ADEO has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ADEO Product Information
ADEO’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.adeo.com/
- Company Size
- 10,000+ Employees
Quick Insights into ADEO Product Quality
ADEO's Product Quality score was rated highest by Male customers.
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Ranked ADEO Product Quality the Highest
ADEO Product Quality Score by Gender
ADEO's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
ADEO Pricing
ADEO ROI & Value For Money
4/5
ADEO has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into ADEO ROI
ADEO's ROI score was rated highest by Male customers.
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Ranked ADEO ROI the Highest
ADEO ROI Score by Gender
ADEO's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
ADEO Customer Satisfaction (CSAT)
ADEO Customer Satisfaction (CSAT) Score
88 / 100
ADEO has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
75%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ADEO Customer Satisfaction
ADEO's Customer Satisfaction score was rated highest by Male customers.
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Ranked ADEO Customer Satisfaction the Highest
ADEO Customer Satisfaction Score by Gender
ADEO's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ADEO.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ADEO Customer Service
4.4/5
ADEO has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About ADEO's Customer Service
Website
http://www.adeo.com/
Phone Number
33 3 59 31 53 00
Quick Insights into ADEO Customer Service
ADEO's Customer Service score was rated highest by Male customers.
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Ranked ADEO Customer Service the Highest
ADEO Customer Service Score by Gender
ADEO's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ADEO.
Male
4.8/5
Female
N/A
ADEO as an Employer
3.9/5
ADEO has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ADEO scored a 34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of ADEO would recommend the brand to a friend. ENPS measures how likely ADEO employees would recommend working at ADEO to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
