-100
NPS
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Brand Page
AdPay
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About AdPay's Brand
AdPay is the leading provider of online classified advertising solutions for media companies and affinity web sites.
Brand at a Glance
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
AdPay NPS
AdPay's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AdPay's customers would recommend using the product based on a scale of -100 to 100.
AdPay Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AdPay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AdPay Product Quality
2.5/5
AdPay has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AdPay's overall Product Quality score rated by its users and customers.
AdPay Product Information
AdPay’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.adpay.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Content
SaaS
AdPay Pricing
AdPay ROI & Value For Money
2.5/5
AdPay has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AdPay's overall ROI score rated by its users and customers.
AdPay Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AdPay Customer Service
2.5/5
AdPay has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AdPay's overall Customer Service score rated by its users and customers.
About AdPay's Customer Service
Address
391 Inverness Parkway Suite 300-B, Englewood, CO 80112
Website
http://www.adpay.com
Consumer vs. Employees
AdPay scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AdPay would recommend the brand to a friend. ENPS measures how likely AdPay employees would recommend working at AdPay to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
