100
NPS
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ADVA AG Optical Networking
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About ADVA AG Optical Networking's Brand
"ADVA Optical Networking provides network equipment for data, storage, voice and video services."
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ADVA AG Optical Networking NPS
ADVA AG Optical Networking's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ADVA AG Optical Networking's customers would recommend using the product based on a scale of -100 to 100.
ADVA AG Optical Networking Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ADVA AG Optical Networking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 100 | May 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ADVA AG Optical Networking Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ADVA AG Optical Networking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ADVA AG Optical Networking Product Quality
4/5
ADVA AG Optical Networking has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ADVA AG Optical Networking's overall Product Quality score rated by its users and customers.
ADVA AG Optical Networking Product Information
ADVA AG Optical Networking’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.advaoptical.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Tech
ADVA AG Optical Networking Pricing
ADVA AG Optical Networking ROI & Value For Money
4.5/5
ADVA AG Optical Networking has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ADVA AG Optical Networking Customer Satisfaction (CSAT)
ADVA AG Optical Networking Customer Satisfaction (CSAT) Score
100 / 100
ADVA AG Optical Networking has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ADVA AG Optical Networking Customer Service
4.5/5
ADVA AG Optical Networking has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ADVA AG Optical Networking's overall Customer Service score rated by its users and customers.
About ADVA AG Optical Networking's Customer Service
Address
Munich, ND United States of America
Website
http://www.advaoptical.com/
ADVA AG Optical Networking as an Employer
2.5/5
ADVA AG Optical Networking has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of ADVA AG Optical Networking
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ADVA AG Optical Networking scored a 100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of ADVA AG Optical Networking would recommend the brand to a friend. ENPS measures how likely ADVA AG Optical Networking employees would recommend working at ADVA AG Optical Networking to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
