100
NPS
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Brand Page
Advance Health
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About Advance Health's Brand
Advance Health provides industry leading managed care prospective health solutions
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Advance Health NPS
Advance Health's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Advance Health's customers would recommend using the product based on a scale of -100 to 100.
Advance Health Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Advance Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advance Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Advance Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advance Health Product Quality
1.5/5
Advance Health has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Health's overall Product Quality score rated by its users and customers.
Advance Health Product Information
Advance Health’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Advance Health Pricing
Advance Health ROI & Value For Money
5/5
Advance Health has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Health's overall ROI score rated by its users and customers.
Advance Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advance Health Customer Service
5/5
Advance Health has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Health's overall Customer Service score rated by its users and customers.
About Advance Health's Customer Service
Address
Suite 201, Chantilly, VA
Website
http://www.advancehealth.com/
Phone Number
(855) 247-1940
Advance Health as an Employer
4.5/5
Advance Health has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Advance Health scored a 100 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Advance Health would recommend the brand to a friend. ENPS measures how likely Advance Health employees would recommend working at Advance Health to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
