-40
NPS
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Advance Publications
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About Advance Publications' Brand
Advance Publications is a communication company offering magazines, publications, newspapers and cable TV, and publishes material online.
Brand at a Glance
55%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Advance Publications NPS
Advance Publications's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Advance Publications's customers would recommend using the product based on a scale of -100 to 100.
Advance Publications Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Advance Publications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Sep 2021 -66 | Sep 2021 | -66 |
Jul 2024 -75 | Jul 2024 | -75 |
Feb 2025 -40 | Feb 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advance Publications Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Advance Publications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advance Publications Product Quality
3.6/5
Advance Publications has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Publications' overall Product Quality score rated by its users and customers.
Advance Publications Product Information
Advance Publications’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Advance Publications Pricing
Advance Publications ROI & Value For Money
3.2/5
Advance Publications has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Publications' overall ROI score rated by its users and customers.
Advance Publications Customer Satisfaction (CSAT)
Advance Publications Customer Satisfaction (CSAT) Score
100 / 100
Advance Publications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advance Publications Customer Service
3.2/5
Advance Publications has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Advance Publications' overall Customer Service score rated by its users and customers.
About Advance Publications's Customer Service
Address
950 Fingerboard Road, Staten Island, NY
Website
http://www.advance.net/privacypolicy/index.ssf/?/advance_publications/about_advance_publications.html
Phone Number
718-981-1234
Advance Publications as an Employer
3.8/5
Advance Publications has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Advance Publications scored a -40 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Advance Publications would recommend the brand to a friend. ENPS measures how likely Advance Publications employees would recommend working at Advance Publications to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
