14
NPS
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Advanced Data Systems
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About Advanced Data Systems' Brand
ADS is a leading producer of electronic health records, financial/management automation, and revenue cycle management.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
2.6/5
Customer Service
Advanced Data Systems NPS
Advanced Data Systems's Net Promoter Score (NPS) is a 14 with 52% Promoters, 10% Passives, and 38% Detractors. Net Promoter Score tracks whether Advanced Data Systems's customers would recommend using the product based on a scale of -100 to 100.
Advanced Data Systems Overall NPS
| 52% | Promoters |
|---|---|
| 10% | Passives |
| 38% | Detractors |
Advanced Data Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 22 | Aug 2020 | 22 |
Apr 2023 17 | Apr 2023 | 17 |
May 2023 13 | May 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advanced Data Systems NPS by Usage
Advanced Data Systems's NPS was rated the highest by customers who have used Advanced Data Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
Advanced Data Systems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Advanced Data Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Advanced Data Systems Product Quality
4.1/5
Advanced Data Systems has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Advanced Data Systems Product Information
Advanced Data Systems serves markets in the United States. Advanced Data Systems supports Web devices and offers products for large sized businesses.
Advanced Data Systems’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Advanced Data Systems's product the highest. Reviewers from the Healthcare industry rated Advanced Data Systems the lowest at 3.
- Website
- http://www.adsc.com/
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
AI, Big Data and Analytics
Healthcare
Languages Supported
English
Quick Insights into Advanced Data Systems Product Quality
Advanced Data Systems's Product Quality score was rated highest by customers who have used Advanced Data Systems's products/services for 2 to 5 Years, and rated lowest by customers from the Healthcare industry.
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Ranked Advanced Data Systems Product Quality the Highest
Ranked Advanced Data Systems Product Quality the Lowest
Advanced Data Systems Product Quality Score by Usage
Advanced Data Systems's Product Quality score was rated the highest by customers who have used Advanced Data Systems's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Advanced Data Systems Product Quality Score by Industry
Advanced Data Systems's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare industry customers.
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Advanced Data Systems Pricing
Advanced Data Systems ROI & Value For Money
3.9/5
Advanced Data Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Advanced Data Systems Pricing Plans
Advanced Data Systems has a pricing structure that accommodates large businesses. Starting from $450, Advanced Data Systems uses a subscription model. For the users that are not ready to commit yet, Advanced Data Systems also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Advanced Data Systems?
Large Enterprises
Quick Insights into Advanced Data Systems ROI
Advanced Data Systems's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Advanced Data Systems ROI the Highest
Advanced Data Systems ROI Score by Industry
Advanced Data Systems's ROI score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Advanced Data Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advanced Data Systems Customer Service
2.6/5
Advanced Data Systems has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Advanced Data Systems's Customer Service
Address
15 Prospect Street, The ADS Building, Paramus, NJ 07652
Website
http://www.adsc.com/
Phone Number
800-899-4237
Advanced Data Systems as an Employer
3.4/5
Advanced Data Systems has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Advanced Data Systems
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Advanced Data Systems scored a 14 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Advanced Data Systems would recommend the brand to a friend. ENPS measures how likely Advanced Data Systems employees would recommend working at Advanced Data Systems to a friend.
Net Promoter Score
14
NPS Score
| 52% | Promoters |
|---|---|
| 10% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
