31
NPS
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Advanced Drainage Systems
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About Advanced Drainage Systems' Brand
Advanced Drainage Systems, Inc. (ADS) is the world’s largest producer of corrugated HDPE pipe.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Advanced Drainage Systems NPS
Advanced Drainage Systems's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether Advanced Drainage Systems's customers would recommend using the product based on a scale of -100 to 100.
Advanced Drainage Systems Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
Advanced Drainage Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 43 | Sep 2022 | 43 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 33 | Apr 2023 | 33 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 45 | Mar 2024 | 45 |
Jul 2024 49 | Jul 2024 | 49 |
Aug 2024 43 | Aug 2024 | 43 |
Oct 2024 34 | Oct 2024 | 34 |
Oct 2025 31 | Oct 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advanced Drainage Systems NPS by Gender
Advanced Drainage Systems's NPS was rated 50 by Male customers on Comparably.
Male
50
Advanced Drainage Systems's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Advanced Drainage Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Advanced Drainage Systems NPS by Ethnicity
Advanced Drainage Systems's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Advanced Drainage Systems NPS by Usage
Advanced Drainage Systems's NPS was rated 0 points by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Advanced Drainage Systems Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Advanced Drainage Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advanced Drainage Systems Customer Loyalty Score by Gender
Advanced Drainage Systems's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Advanced Drainage Systems.
Male
78%
Yes
Female
N/A
Yes
Advanced Drainage Systems Customer Loyalty Score by Ethnicity
Advanced Drainage Systems's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advanced Drainage Systems.
70
out of 100
African American/Black
Advanced Drainage Systems Customer Loyalty Score by Usage
Advanced Drainage Systems's Customer Loyalty score was rated 100% by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advanced Drainage Systems Product Quality
3.8/5
Advanced Drainage Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Advanced Drainage Systems' overall Product Quality score rated by its users and customers.
Advanced Drainage Systems Product Information
Advanced Drainage Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ads-pipe.com/en/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Construction
Quick Insights into Advanced Drainage Systems Product Quality
Advanced Drainage Systems's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Advanced Drainage Systems' Product Quality.
Ranked Advanced Drainage Systems Product Quality the Highest
Advanced Drainage Systems Product Quality Score by Gender
Advanced Drainage Systems's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Advanced Drainage Systems.
Male
5/5
Female
N/A
Advanced Drainage Systems Product Quality Score by Ethnicity
Advanced Drainage Systems's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advanced Drainage Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Advanced Drainage Systems Product Quality Score by Usage
Advanced Drainage Systems's Product Quality score was rated 4.4 stars by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Advanced Drainage Systems Pricing
Advanced Drainage Systems ROI & Value For Money
4.2/5
Advanced Drainage Systems has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Advanced Drainage Systems' overall ROI score rated by its users and customers.
Quick Insights into Advanced Drainage Systems ROI
Advanced Drainage Systems's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Advanced Drainage Systems' ROI score.
Ranked Advanced Drainage Systems ROI the Highest
Advanced Drainage Systems ROI Score by Gender
Advanced Drainage Systems's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Advanced Drainage Systems.
Male
5/5
Female
N/A
Advanced Drainage Systems ROI Score by Ethnicity
Advanced Drainage Systems's ROI score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advanced Drainage Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Advanced Drainage Systems ROI Score by Usage
Advanced Drainage Systems's ROI score was rated 4.4 stars by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Advanced Drainage Systems Customer Satisfaction (CSAT)
Advanced Drainage Systems Customer Satisfaction (CSAT) Score
92 / 100
Advanced Drainage Systems has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advanced Drainage Systems Customer Satisfaction
Advanced Drainage Systems's Customer Satisfaction score was rated highest by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Advanced Drainage Systems' Customer Satisfaction.
Ranked Advanced Drainage Systems Customer Satisfaction the Highest
Advanced Drainage Systems Customer Satisfaction Score by Gender
Advanced Drainage Systems's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advanced Drainage Systems.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Advanced Drainage Systems Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Advanced Drainage Systems' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advanced Drainage Systems.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Advanced Drainage Systems Customer Satisfaction Score by Usage
Advanced Drainage Systems's Customer Satisfaction score was rated 100 points by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Advanced Drainage Systems Customer Service
4.2/5
Advanced Drainage Systems has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Advanced Drainage Systems's Customer Service
Address
Hilliard, OH
Website
http://www.ads-pipe.com/en/
Phone Number
614-658-0050
Quick Insights into Advanced Drainage Systems Customer Service
Advanced Drainage Systems's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Advanced Drainage Systems' Customer Service score.
Ranked Advanced Drainage Systems Customer Service the Highest
Advanced Drainage Systems Customer Service Score by Gender
Advanced Drainage Systems's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Advanced Drainage Systems.
Male
5/5
Female
N/A
Advanced Drainage Systems Customer Service Score by Ethnicity
Advanced Drainage Systems's Customer Service score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advanced Drainage Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Advanced Drainage Systems Customer Service Score by Usage
Advanced Drainage Systems's Customer Service score was rated 4.2 stars by customers who have used Advanced Drainage Systems's products/services for 2 to 5 Years.
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Advanced Drainage Systems as an Employer
3.0/5
Advanced Drainage Systems has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Advanced Drainage Systems
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Advanced Drainage Systems scored a 31 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Advanced Drainage Systems would recommend the brand to a friend. ENPS measures how likely Advanced Drainage Systems employees would recommend working at Advanced Drainage Systems to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
