-24
NPS
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Advantage Solutions
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About Advantage Solutions' Brand
Advantage Solutions is a premier sales and marketing solutions company committed to building brand value for our clients and customers.
Brand at a Glance
85%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Advantage Solutions NPS
Advantage Solutions's Net Promoter Score (NPS) is a -24 with 33% Promoters, 10% Passives, and 57% Detractors. Net Promoter Score tracks whether Advantage Solutions's customers would recommend using the product based on a scale of -100 to 100.
Advantage Solutions Overall NPS
| 33% | Promoters |
|---|---|
| 10% | Passives |
| 57% | Detractors |
Advantage Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -21 | Jan 2023 | -21 |
Feb 2023 -15 | Feb 2023 | -15 |
Jun 2023 -18 | Jun 2023 | -18 |
Jul 2023 -20 | Jul 2023 | -20 |
Aug 2023 -13 | Aug 2023 | -13 |
Oct 2023 -15 | Oct 2023 | -15 |
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -25 | May 2024 | -25 |
Nov 2024 -21 | Nov 2024 | -21 |
May 2025 -19 | May 2025 | -19 |
Nov 2025 -22 | Nov 2025 | -22 |
Jan 2026 -24 | Jan 2026 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advantage Solutions NPS by Gender
Male customers rated Advantage Solutions's NPS 9 points higher than Female customers.
Male
-25
Advantage Solutions's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-34
Advantage Solutions's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Advantage Solutions NPS by Ethnicity
Advantage Solutions's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -34 | African American/Black | -34 |
Advantage Solutions NPS by Age
Advantage Solutions's NPS was rated 0 points by customers ages 51-55 on Comparably.
Advantage Solutions NPS by Usage
Advantage Solutions's NPS was rated the highest by customers who have used Advantage Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Advantage Solutions Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Advantage Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advantage Solutions Customer Loyalty Score by Gender
Female customers rated Advantage Solutions's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Advantage Solutions Customer Loyalty Score by Ethnicity
Advantage Solutions's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Advantage Solutions.
82
out of 100
Caucasian
100
out of 100
African American/Black
Advantage Solutions Customer Loyalty Score by Age
Advantage Solutions's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Advantage Solutions.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Advantage Solutions Customer Loyalty Score by Usage
Advantage Solutions's Customer Loyalty score was rated 100% by customers who have used Advantage Solutions's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advantage Solutions Customer Loyalty Score by Industry
Advantage Solutions's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Advantage Solutions Product Quality
3.3/5
Advantage Solutions has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Advantage Solutions Product Information
Advantage Solutions’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Advantage Solutions's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Advantage Solutions Product Quality
Advantage Solutions's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Advantage Solutions Product Quality the Highest
Ranked Advantage Solutions Product Quality the Lowest
Advantage Solutions Product Quality Score by Gender
Female customers rated Advantage Solutions's Product Quality score 1.1 stars higher than Male customers.
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Male
2.6/5
Female
3.7/5
Advantage Solutions Product Quality Score by Ethnicity
Advantage Solutions's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Advantage Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.6 | African American/Black | 4.6 |
Advantage Solutions Product Quality Score by Age
Advantage Solutions's Product Quality score was rated 3.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Advantage Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
Advantage Solutions Product Quality Score by Usage
Advantage Solutions's Product Quality score was rated the highest by customers who have used Advantage Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Advantage Solutions Product Quality Score by Industry
Advantage Solutions's Product Quality score was rated 2.7 stars by Tech industry customers.
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Advantage Solutions Pricing
Advantage Solutions ROI & Value For Money
3/5
Advantage Solutions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Advantage Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Advantage Solutions ROI
Advantage Solutions's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Advantage Solutions ROI the Highest
Ranked Advantage Solutions ROI the Lowest
Advantage Solutions ROI Score by Gender
Female customers rated Advantage Solutions's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Advantage Solutions.
Male
2.6/5
Female
3.6/5
Advantage Solutions ROI Score by Ethnicity
Advantage Solutions's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Advantage Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.6 | African American/Black | 4.6 |
Advantage Solutions ROI Score by Age
Advantage Solutions's ROI score was rated 2.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Advantage Solutions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
Advantage Solutions ROI Score by Usage
Advantage Solutions's ROI score was rated the highest by customers who have used Advantage Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Advantage Solutions ROI Score by Industry
Advantage Solutions's ROI score was rated 3.1 stars by Tech industry customers.
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Advantage Solutions Customer Satisfaction (CSAT)
Advantage Solutions Customer Satisfaction (CSAT) Score
67 / 100
Advantage Solutions has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
37%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advantage Solutions Customer Satisfaction
Advantage Solutions's Customer Satisfaction score was rated highest by customers who have used Advantage Solutions's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Advantage Solutions' Customer Satisfaction.
Ranked Advantage Solutions Customer Satisfaction the Highest
Ranked Advantage Solutions Customer Satisfaction the Lowest
Advantage Solutions Customer Satisfaction Score by Gender
Female customers rated Advantage Solutions's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advantage Solutions.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Advantage Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Advantage Solutions' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advantage Solutions.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Advantage Solutions' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Advantage Solutions.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Advantage Solutions Customer Satisfaction Score by Usage
Advantage Solutions's Customer Satisfaction score was rated the highest by customers who have used Advantage Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Advantage Solutions Customer Satisfaction Score by Industry
Advantage Solutions's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Advantage Solutions Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"score": 75,
"stars": 0,
"csatScore": 75,
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}Advantage Solutions Customer Service
2.9/5
Advantage Solutions has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Advantage Solutions' overall Customer Service score rated by its users and customers.
About Advantage Solutions's Customer Service
Address
18100 Von Karman, Ste 1000, Irvine, CA 92612
Website
http://www.advantagesolutions.net/
Phone Number
(949) 797-2900
Advantage Solutions's Social Links
Quick Insights into Advantage Solutions Customer Service
Advantage Solutions's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Advantage Solutions' Customer Service score.
Ranked Advantage Solutions Customer Service the Highest
Ranked Advantage Solutions Customer Service the Lowest
Advantage Solutions Customer Service Score by Gender
Female customers rated Advantage Solutions's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Advantage Solutions.
Male
2.6/5
Female
3.2/5
Advantage Solutions Customer Service Score by Ethnicity
Advantage Solutions's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Advantage Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Advantage Solutions Customer Service Score by Age
Advantage Solutions's Customer Service score was rated 3.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Advantage Solutions.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
Advantage Solutions Customer Service Score by Usage
Advantage Solutions's Customer Service score was rated the highest by customers who have used Advantage Solutions's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Advantage Solutions Customer Service Score by Industry
Advantage Solutions's Customer Service score was rated 3.4 stars by Tech industry customers.
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Advantage Solutions as an Employer
2.7/5
Advantage Solutions has a 2.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Advantage Solutions scored a -24 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Advantage Solutions would recommend the brand to a friend. ENPS measures how likely Advantage Solutions employees would recommend working at Advantage Solutions to a friend.
Net Promoter Score
-24
NPS Score
| 33% | Promoters |
|---|---|
| 10% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
