49
NPS
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Advent International
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About Advent International's Brand
Advent has the broadest geographic reach of any private equity investor with 15 offices and 6 affiliates in 23 countries.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Advent International NPS
Advent International's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Advent International's customers would recommend using the product based on a scale of -100 to 100.
Advent International Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Advent International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
May 2024 75 | May 2024 | 75 |
Nov 2024 80 | Nov 2024 | 80 |
Jan 2025 49 | Jan 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advent International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Advent International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advent International Product Quality
4.1/5
Advent International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Advent International's overall Product Quality score rated by its users and customers.
Advent International Product Information
Advent International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
Advent International Pricing
Advent International ROI & Value For Money
4/5
Advent International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Advent International's overall ROI score rated by its users and customers.
Advent International Customer Satisfaction (CSAT)
Advent International Customer Satisfaction (CSAT) Score
60 / 100
Advent International has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advent International Customer Service
3.9/5
Advent International has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Advent International's Customer Service
Address
Boston, MA 02109
Website
http://www.adventinternational.com
Consumer vs. Employees
Advent International scored a 49 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Advent International would recommend the brand to a friend. ENPS measures how likely Advent International employees would recommend working at Advent International to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
