0
NPS
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Brand Page
Advent Software
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About Advent Software's Brand
Advent Software is a software company that develops software to automate portfolio accounting for investment management firms.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Advent Software NPS
Advent Software's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Advent Software's customers would recommend using the product based on a scale of -100 to 100.
Advent Software Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Advent Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advent Software Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Advent Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advent Software Product Quality
1.5/5
Advent Software has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advent Software's overall Product Quality score rated by its users and customers.
Advent Software Product Information
Advent Software’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.advent.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Small Business Services
Advent Software Pricing
Advent Software ROI & Value For Money
1.5/5
Advent Software has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advent Software's overall ROI score rated by its users and customers.
Advent Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advent Software Customer Service
1.5/5
Advent Software has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advent Software's overall Customer Service score rated by its users and customers.
About Advent Software's Customer Service
Address
San Francisco, CA 94103
Website
http://www.advent.com
Phone Number
(415) 543-7696
Advent Software as an Employer
2.8/5
Advent Software has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Advent Software scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Advent Software would recommend the brand to a friend. ENPS measures how likely Advent Software employees would recommend working at Advent Software to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
