7
NPS
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AdventHealth
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About AdventHealth's Brand
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit.
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
AdventHealth NPS
AdventHealth's Net Promoter Score (NPS) is a 7 with 49% Promoters, 9% Passives, and 42% Detractors. Net Promoter Score tracks whether AdventHealth's customers would recommend using the product based on a scale of -100 to 100.
AdventHealth Overall NPS
| 49% | Promoters |
|---|---|
| 9% | Passives |
| 42% | Detractors |
AdventHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 10 | Nov 2024 | 10 |
Dec 2024 11 | Dec 2024 | 11 |
Feb 2025 9 | Feb 2025 | 9 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 7 | Apr 2025 | 7 |
May 2025 5 | May 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 5 | Jul 2025 | 5 |
Sep 2025 3 | Sep 2025 | 3 |
Oct 2025 5 | Oct 2025 | 5 |
Dec 2025 5 | Dec 2025 | 5 |
Jan 2026 7 | Jan 2026 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AdventHealth NPS by Gender
Female customers rated AdventHealth's NPS 26 points higher than Male customers.
Male
-26
AdventHealth's NPS was rated -26 by Male customers on Comparably.
32%
Promoters
10%
Passives
58%
Detractors
Female
0
AdventHealth's NPS was rated by Female customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
AdventHealth NPS by Ethnicity
AdventHealth's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
Hispanic or Latino -72 | Hispanic or Latino | -72 |
African American/Black -45 | African American/Black | -45 |
Other 37 | Other | 37 |
AdventHealth NPS by Age
AdventHealth's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
AdventHealth NPS by Usage
AdventHealth's NPS was rated the highest by customers who have used AdventHealth's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -9 | Less than 1 Year | -9 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -37 | 2 to 5 Years | -37 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -7 | Over 10 Years | -7 |
AdventHealth Customer Reviews
Out of the 13 AdventHealth customer reviews 9 were positive and 4 were constructive. AdventHealth customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
AdventHealth Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of AdventHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AdventHealth Customer Loyalty Score by Gender
Female customers rated AdventHealth's Customer Loyalty score 10% higher than Male customers.
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Male
74%
Yes
Female
84%
Yes
AdventHealth Customer Loyalty Score by Ethnicity
AdventHealth's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AdventHealth.
78
out of 100
Caucasian
87
out of 100
Hispanic or Latino
60
out of 100
African American/Black
100
out of 100
Other
AdventHealth Customer Loyalty Score by Age
AdventHealth's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AdventHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 55% | 26-30 | 55% |
36-40 78% | 36-40 | 78% |
41-45 80% | 41-45 | 80% |
46-50 87% | 46-50 | 87% |
51-55 85% | 51-55 | 85% |
56-60 55% | 56-60 | 55% |
61-65 67% | 61-65 | 67% |
66+ 91% | 66+ | 91% |
AdventHealth Customer Loyalty Score by Usage
AdventHealth's Customer Loyalty score was rated the highest by customers who have used AdventHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AdventHealth Customer Loyalty Score by Industry
AdventHealth's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AdventHealth Product Quality
3.4/5
AdventHealth has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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AdventHealth Product Information
AdventHealth’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated AdventHealth's product the highest. Reviewers from the Education industry rated AdventHealth the lowest at 2.3.
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into AdventHealth Product Quality
AdventHealth's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 56-60.
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Ranked AdventHealth Product Quality the Highest
Ranked AdventHealth Product Quality the Lowest
AdventHealth Product Quality Score by Gender
Female customers rated AdventHealth's Product Quality score 0.3 stars higher than Male customers.
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Male
2.9/5
Female
3.2/5
AdventHealth Product Quality Score by Ethnicity
AdventHealth's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AdventHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 3.4 | Other | 3.4 |
AdventHealth Product Quality Score by Age
AdventHealth's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AdventHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.2 | 26-30 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.2 | 66+ | 2.2 |
AdventHealth Product Quality Score by Usage
AdventHealth's Product Quality score was rated the highest by customers who have used AdventHealth's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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AdventHealth Product Quality Score by Industry
AdventHealth's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
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AdventHealth Pricing
AdventHealth ROI & Value For Money
3.5/5
AdventHealth has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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AdventHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from AdventHealth.
Quick Insights into AdventHealth ROI
AdventHealth's ROI score was rated highest by Other customers, and rated lowest by customers ages 56-60.
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Ranked AdventHealth ROI the Highest
Ranked AdventHealth ROI the Lowest
AdventHealth ROI Score by Gender
Female customers rated AdventHealth's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AdventHealth.
Male
2.9/5
Female
3.3/5
AdventHealth ROI Score by Ethnicity
AdventHealth's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AdventHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 4.2 | Other | 4.2 |
AdventHealth ROI Score by Age
AdventHealth's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AdventHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.1 | 26-30 | 3.1 |
36-40 3.7 | 36-40 | 3.7 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 3 | 66+ | 3 |
AdventHealth ROI Score by Usage
AdventHealth's ROI score was rated the highest by customers who have used AdventHealth's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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AdventHealth ROI Score by Industry
AdventHealth's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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AdventHealth Customer Satisfaction (CSAT)
AdventHealth Customer Satisfaction (CSAT) Score
56 / 100
AdventHealth has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AdventHealth Customer Satisfaction
AdventHealth's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
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Ranked AdventHealth Customer Satisfaction the Highest
Ranked AdventHealth Customer Satisfaction the Lowest
AdventHealth Customer Satisfaction Score by Gender
Female customers rated AdventHealth's Customer Satisfaction score 20 points higher than Male customers.
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41 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 46% |
61 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 11% | |
Very Dissatisfied | 21% |
AdventHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AdventHealth's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
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53 / 100
Very Satisfied
31%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
38%
CSAT according to Hispanic or Latino
AdventHealth's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to African American/Black
AdventHealth's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
23%
CSAT according to Other
AdventHealth's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AdventHealth.
63 / 100
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
AdventHealth Customer Satisfaction Score by Age
AdventHealth's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AdventHealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 63% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 40% |
AdventHealth Customer Satisfaction Score by Usage
AdventHealth's Customer Satisfaction score was rated the highest by customers who have used AdventHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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AdventHealth Customer Satisfaction Score by Industry
AdventHealth's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "AdventHealth Customer Satisfaction Score by Industry",
"text": "AdventHealth's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "AdventHealth's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "AdventHealth's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "AdventHealth's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
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},
{
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"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "AdventHealth's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "AdventHealth's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "AdventHealth's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
}
]
}AdventHealth Customer Service
3.3/5
AdventHealth has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AdventHealth's overall Customer Service score rated by its users and customers.
About AdventHealth's Customer Service
Address
Orlando, FL
Website
https://www.adventhealth.com/
Phone Number
1231231234
Quick Insights into AdventHealth Customer Service
AdventHealth's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked AdventHealth's Customer Service score.
Ranked AdventHealth Customer Service the Highest
Ranked AdventHealth Customer Service the Lowest
AdventHealth Customer Service Score by Gender
Female customers rated AdventHealth's Customer Service score 0.5 stars higher than Male customers.
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Male
2.6/5
Female
3.1/5
AdventHealth Customer Service Score by Ethnicity
AdventHealth's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AdventHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3 | African American/Black | 3 |
Other 3.6 | Other | 3.6 |
AdventHealth Customer Service Score by Age
AdventHealth's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AdventHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.1 | 26-30 | 3.1 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.2 | 66+ | 2.2 |
AdventHealth Customer Service Score by Usage
AdventHealth's Customer Service score was rated the highest by customers who have used AdventHealth's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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AdventHealth Customer Service Score by Industry
AdventHealth's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
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AdventHealth as an Employer
3.0/5
AdventHealth has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AdventHealth scored a 7 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of AdventHealth would recommend the brand to a friend. ENPS measures how likely AdventHealth employees would recommend working at AdventHealth to a friend.
Net Promoter Score
7
NPS Score
| 49% | Promoters |
|---|---|
| 9% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 38% | Promoters |
|---|---|
| 18% | Passive |
| 44% | Detractors |
