-54
NPS
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Adventist HealthCare
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About Adventist HealthCare's Brand
"Adventist provides acute, specialty and home healthcare services."
Brand at a Glance
71%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.7/5
Customer Service
Adventist HealthCare NPS
Adventist HealthCare's Net Promoter Score (NPS) is a -54 with 17% Promoters, 12% Passives, and 71% Detractors. Net Promoter Score tracks whether Adventist HealthCare's customers would recommend using the product based on a scale of -100 to 100.
Adventist HealthCare Overall NPS
| 17% | Promoters |
|---|---|
| 12% | Passives |
| 71% | Detractors |
Adventist HealthCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 50 | Apr 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Dec 2022 -51 | Dec 2022 | -51 |
Mar 2023 -57 | Mar 2023 | -57 |
May 2023 -50 | May 2023 | -50 |
Jun 2023 -60 | Jun 2023 | -60 |
Sep 2023 -54 | Sep 2023 | -54 |
Dec 2023 -57 | Dec 2023 | -57 |
Mar 2024 -46 | Mar 2024 | -46 |
Jul 2024 -51 | Jul 2024 | -51 |
Apr 2025 -54 | Apr 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Adventist HealthCare NPS by Gender
Adventist HealthCare's NPS was rated -66 by Female customers on Comparably.
Female
-66
Adventist HealthCare's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Male
N/A
Adventist HealthCare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Adventist HealthCare NPS by Ethnicity
Adventist HealthCare's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Adventist HealthCare NPS by Age
Adventist HealthCare's NPS was rated -60 points by customers ages 66+ on Comparably.
Adventist HealthCare Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Adventist HealthCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Adventist HealthCare Customer Loyalty Score by Gender
Adventist HealthCare's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Adventist HealthCare.
Female
100%
Yes
Male
N/A
Yes
Adventist HealthCare Customer Loyalty Score by Ethnicity
Adventist HealthCare's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Adventist HealthCare.
82
out of 100
Caucasian
Adventist HealthCare Customer Loyalty Score by Age
Adventist HealthCare's Customer Loyalty score was rated 82% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Adventist HealthCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 82% | 66+ | 82% |
Adventist HealthCare Product Quality
2/5
Adventist HealthCare has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Adventist HealthCare's overall Product Quality score rated by its users and customers.
Adventist HealthCare Product Information
Adventist HealthCare’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- www.adventisthealthcare.com
- Company Size
- 51-200 Employees
Industry
Tech
Non-Profit
Healthcare
Quick Insights into Adventist HealthCare Product Quality
Adventist HealthCare's Product Quality score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Adventist HealthCare's Product Quality.
Ranked Adventist HealthCare Product Quality the Highest
Adventist HealthCare Product Quality Score by Gender
Adventist HealthCare's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Adventist HealthCare.
Female
1.5/5
Male
N/A
Adventist HealthCare Product Quality Score by Ethnicity
Adventist HealthCare's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Adventist HealthCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Adventist HealthCare Product Quality Score by Age
Adventist HealthCare's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Adventist HealthCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Adventist HealthCare Pricing
Adventist HealthCare ROI & Value For Money
2.1/5
Adventist HealthCare has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Adventist HealthCare's overall ROI score rated by its users and customers.
Quick Insights into Adventist HealthCare ROI
Adventist HealthCare's ROI score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Adventist HealthCare's ROI score.
Ranked Adventist HealthCare ROI the Highest
Adventist HealthCare ROI Score by Gender
Adventist HealthCare's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Adventist HealthCare.
Female
1.5/5
Male
N/A
Adventist HealthCare ROI Score by Ethnicity
Adventist HealthCare's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Adventist HealthCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Adventist HealthCare ROI Score by Age
Adventist HealthCare's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Adventist HealthCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Adventist HealthCare Customer Satisfaction (CSAT)
Adventist HealthCare Customer Satisfaction (CSAT) Score
29 / 100
Adventist HealthCare has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Adventist HealthCare Customer Satisfaction
Adventist HealthCare's Customer Satisfaction score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Adventist HealthCare's Customer Satisfaction.
Ranked Adventist HealthCare Customer Satisfaction the Highest
Adventist HealthCare Customer Satisfaction Score by Gender
Adventist HealthCare's Customer Satisfaction score was rated 17 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Adventist HealthCare.
17 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
Adventist HealthCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Adventist HealthCare's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Adventist HealthCare.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Adventist HealthCare Customer Satisfaction Score by Age
Adventist HealthCare's Customer Satisfaction score was rated 20 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Adventist HealthCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 20% |
Adventist HealthCare Customer Service
1.7/5
Adventist HealthCare has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Adventist HealthCare's overall Customer Service score rated by its users and customers.
About Adventist HealthCare's Customer Service
Address
Gaithersburg, MD
Website
www.adventisthealthcare.com
Quick Insights into Adventist HealthCare Customer Service
Adventist HealthCare's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Adventist HealthCare's Customer Service score.
Ranked Adventist HealthCare Customer Service the Highest
Adventist HealthCare Customer Service Score by Gender
Adventist HealthCare's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Adventist HealthCare.
Female
1.5/5
Male
N/A
Adventist HealthCare Customer Service Score by Ethnicity
Adventist HealthCare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Adventist HealthCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Adventist HealthCare Customer Service Score by Age
Adventist HealthCare's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Adventist HealthCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Adventist HealthCare as an Employer
2.8/5
Adventist HealthCare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Adventist HealthCare scored a -54 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Adventist HealthCare would recommend the brand to a friend. ENPS measures how likely Adventist HealthCare employees would recommend working at Adventist HealthCare to a friend.
Net Promoter Score
-54
NPS Score
| 17% | Promoters |
|---|---|
| 12% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 40% | Promoters |
|---|---|
| 6% | Passive |
| 54% | Detractors |
