-56
NPS
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Brand Page
AdvisoryCloud
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About AdvisoryCloud's Brand
AdvisoryCloud is the platform for board & advisory work.
Brand at a Glance
50%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2/5
Customer Service
AdvisoryCloud NPS
AdvisoryCloud's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether AdvisoryCloud's customers would recommend using the product based on a scale of -100 to 100.
AdvisoryCloud Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
AdvisoryCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jun 2020 0 | Jun 2020 | 0 |
Feb 2021 -50 | Feb 2021 | -50 |
Aug 2021 -60 | Aug 2021 | -60 |
Dec 2021 -67 | Dec 2021 | -67 |
Feb 2022 -43 | Feb 2022 | -43 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2024 -55 | Jun 2024 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AdvisoryCloud NPS by Usage
AdvisoryCloud's NPS was rated -100 points by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
AdvisoryCloud Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of AdvisoryCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AdvisoryCloud Customer Loyalty Score by Usage
AdvisoryCloud's Customer Loyalty score was rated 10% by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AdvisoryCloud Product Quality
1.9/5
AdvisoryCloud has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock AdvisoryCloud's overall Product Quality score rated by its users and customers.
AdvisoryCloud Product Information
AdvisoryCloud’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.advisorycloud.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Quick Insights into AdvisoryCloud Product Quality
AdvisoryCloud's Product Quality score was rated highest by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AdvisoryCloud's Product Quality.
Ranked AdvisoryCloud Product Quality the Highest
AdvisoryCloud Product Quality Score by Usage
AdvisoryCloud's Product Quality score was rated 1.5 stars by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AdvisoryCloud Pricing
AdvisoryCloud ROI & Value For Money
2.1/5
AdvisoryCloud has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into AdvisoryCloud ROI
AdvisoryCloud's ROI score was rated highest by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AdvisoryCloud's ROI score.
Ranked AdvisoryCloud ROI the Highest
AdvisoryCloud ROI Score by Usage
AdvisoryCloud's ROI score was rated 1.5 stars by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AdvisoryCloud Customer Satisfaction (CSAT)
AdvisoryCloud Customer Satisfaction (CSAT) Score
20 / 100
AdvisoryCloud has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AdvisoryCloud Customer Service
2/5
AdvisoryCloud has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About AdvisoryCloud's Customer Service
Address
7 Hamilton Landing, Suite 100, Novato, CA 94949
Website
http://www.advisorycloud.com
Phone Number
1(415)578-7426
AdvisoryCloud's Social Links
Quick Insights into AdvisoryCloud Customer Service
AdvisoryCloud's Customer Service score was rated highest by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked AdvisoryCloud's Customer Service score.
Ranked AdvisoryCloud Customer Service the Highest
AdvisoryCloud Customer Service Score by Usage
AdvisoryCloud's Customer Service score was rated 1.5 stars by customers who have used AdvisoryCloud's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AdvisoryCloud as an Employer
4.5/5
AdvisoryCloud has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
AdvisoryCloud scored a -56 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of AdvisoryCloud would recommend the brand to a friend. ENPS measures how likely AdvisoryCloud employees would recommend working at AdvisoryCloud to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 74% | Promoters |
|---|---|
| 4% | Passive |
| 22% | Detractors |
