100
NPS
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Brand Page
Advocate
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About Advocate's Brand
A purpose-built channel for Democracy
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Advocate NPS
Advocate's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Advocate's customers would recommend using the product based on a scale of -100 to 100.
Advocate Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Advocate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advocate Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Advocate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advocate Product Quality
3.7/5
Advocate has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Advocate's overall Product Quality score rated by its users and customers.
Advocate Product Information
Advocate’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.advocate.io
- Company Size
- 1-10 Employees
Industry
Tech
Government & Legal
Media
Social
Sports & Entertainment
Advocate Pricing
Advocate ROI & Value For Money
5/5
Advocate has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advocate's overall ROI score rated by its users and customers.
Advocate Customer Satisfaction (CSAT)
Advocate Customer Satisfaction (CSAT) Score
100 / 100
Advocate has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advocate Customer Service
5/5
Advocate has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Advocate's overall Customer Service score rated by its users and customers.
About Advocate's Customer Service
Address
New York City, NY
Website
http://www.advocate.io
Phone Number
(917) 215-0944
Advocate as an Employer
3.7/5
Advocate has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Advocate scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Advocate would recommend the brand to a friend. ENPS measures how likely Advocate employees would recommend working at Advocate to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
