-12
NPS
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Advocate Health Care
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About Advocate Health Care's Brand
Brand at a Glance
63%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Advocate Health Care CMO
Kelly Golson
Kelly Golson serves as the Senior Vice President, Chief Marketing Officer of Advocate Health Care. Kelly started at Advocate Health Care in June of 2007. Kelly currently resides in the Greater Chicago Area.
Advocate Health Care NPS
Advocate Health Care's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Advocate Health Care's customers would recommend using the product based on a scale of -100 to 100.
Advocate Health Care Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Advocate Health Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -60 | Jan 2023 | -60 |
Feb 2023 -33 | Feb 2023 | -33 |
Dec 2024 -15 | Dec 2024 | -15 |
Dec 2025 -25 | Dec 2025 | -25 |
Jan 2026 -11 | Jan 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advocate Health Care NPS by Gender
Advocate Health Care's NPS was rated -100 by Male customers on Comparably.
Male
-100
Advocate Health Care's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Advocate Health Care's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Advocate Health Care NPS by Usage
Advocate Health Care's NPS was rated -100 points by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Advocate Health Care Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Advocate Health Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Advocate Health Care Customer Loyalty Score by Gender
Advocate Health Care's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Advocate Health Care.
Male
40%
Yes
Female
N/A
Yes
Advocate Health Care Customer Loyalty Score by Usage
Advocate Health Care's Customer Loyalty score was rated 40% by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Advocate Health Care Product Quality
2.8/5
Advocate Health Care has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Advocate Health Care Product Information
Advocate Health Care’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Advocate Health Care Product Quality
Advocate Health Care's Product Quality score was rated highest by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Advocate Health Care's Product Quality.
Ranked Advocate Health Care Product Quality the Highest
Advocate Health Care Product Quality Score by Gender
Advocate Health Care's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Advocate Health Care.
Male
1.5/5
Female
N/A
Advocate Health Care Product Quality Score by Usage
Advocate Health Care's Product Quality score was rated 1.5 stars by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Advocate Health Care Pricing
Advocate Health Care ROI & Value For Money
2.7/5
Advocate Health Care has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Advocate Health Care ROI
Advocate Health Care's ROI score was rated highest by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
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Ranked Advocate Health Care ROI the Highest
Advocate Health Care ROI Score by Gender
Advocate Health Care's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Advocate Health Care.
Male
1.5/5
Female
N/A
Advocate Health Care ROI Score by Usage
Advocate Health Care's ROI score was rated 1.5 stars by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Advocate Health Care Customer Satisfaction (CSAT)
Advocate Health Care Customer Satisfaction (CSAT) Score
49 / 100
Advocate Health Care has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Advocate Health Care Customer Satisfaction
Advocate Health Care's Customer Satisfaction score was rated highest by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Advocate Health Care's Customer Satisfaction.
Ranked Advocate Health Care Customer Satisfaction the Highest
Advocate Health Care Customer Satisfaction Score by Gender
Advocate Health Care's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Advocate Health Care.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Advocate Health Care Customer Satisfaction Score by Usage
Advocate Health Care's Customer Satisfaction score was rated 0 points by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Advocate Health Care Customer Service
2.8/5
Advocate Health Care has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Advocate Health Care's overall Customer Service score rated by its users and customers.
About Advocate Health Care's Customer Service
Website
http://www.advocatehealth.com/immc/default.cfm?id=1
Quick Insights into Advocate Health Care Customer Service
Advocate Health Care's Customer Service score was rated highest by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Advocate Health Care's Customer Service score.
Ranked Advocate Health Care Customer Service the Highest
Advocate Health Care Customer Service Score by Gender
Advocate Health Care's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Advocate Health Care.
Male
1.5/5
Female
N/A
Advocate Health Care Customer Service Score by Usage
Advocate Health Care's Customer Service score was rated 1.5 stars by customers who have used Advocate Health Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Advocate Health Care as an Employer
2.2/5
Advocate Health Care has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Advocate Health Care scored a -12 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Advocate Health Care would recommend the brand to a friend. ENPS measures how likely Advocate Health Care employees would recommend working at Advocate Health Care to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
