-20
NPS
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Aegis Sciences
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About Aegis Sciences' Brand
A forensic toxicology and health care sciences laboratory.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Aegis Sciences NPS
Aegis Sciences's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Aegis Sciences's customers would recommend using the product based on a scale of -100 to 100.
Aegis Sciences Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Aegis Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 -20 | Nov 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aegis Sciences NPS by Gender
Aegis Sciences's NPS was rated -34 by Female customers on Comparably.
Female
-34
Aegis Sciences's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Aegis Sciences's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Aegis Sciences NPS by Usage
Aegis Sciences's NPS was rated -34 points by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Aegis Sciences Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Aegis Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aegis Sciences Customer Loyalty Score by Gender
Aegis Sciences's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Aegis Sciences Customer Loyalty Score by Usage
Aegis Sciences's Customer Loyalty score was rated 70% by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Aegis Sciences Product Quality
3/5
Aegis Sciences has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Aegis Sciences Product Information
Aegis Sciences’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.aegislabs.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Aegis Sciences Product Quality
Aegis Sciences's Product Quality score was rated highest by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
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Ranked Aegis Sciences Product Quality the Highest
Aegis Sciences Product Quality Score by Gender
Aegis Sciences's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Aegis Sciences Product Quality Score by Usage
Aegis Sciences's Product Quality score was rated 3 stars by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
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Aegis Sciences Pricing
Aegis Sciences ROI & Value For Money
3.3/5
Aegis Sciences has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Aegis Sciences ROI
Aegis Sciences's ROI score was rated highest by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
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Ranked Aegis Sciences ROI the Highest
Aegis Sciences ROI Score by Gender
Aegis Sciences's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Aegis Sciences ROI Score by Usage
Aegis Sciences's ROI score was rated 2.8 stars by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
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Aegis Sciences Customer Satisfaction (CSAT)
Aegis Sciences Customer Satisfaction (CSAT) Score
40 / 100
Aegis Sciences has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aegis Sciences Customer Satisfaction
Aegis Sciences's Customer Satisfaction score was rated highest by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
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Ranked Aegis Sciences Customer Satisfaction the Highest
Aegis Sciences Customer Satisfaction Score by Gender
Aegis Sciences's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aegis Sciences.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Aegis Sciences Customer Satisfaction Score by Usage
Aegis Sciences's Customer Satisfaction score was rated 33 points by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Aegis Sciences Customer Service
3.2/5
Aegis Sciences has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Aegis Sciences's Customer Service
Address
515 Great Circle Road, Nashville, TN
Website
http://www.aegislabs.com/
Phone Number
(800) 533-7052
Quick Insights into Aegis Sciences Customer Service
Aegis Sciences's Customer Service score was rated highest by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Aegis Sciences' Customer Service score.
Ranked Aegis Sciences Customer Service the Highest
Aegis Sciences Customer Service Score by Gender
Aegis Sciences's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aegis Sciences.
Female
2.6/5
Male
N/A
Aegis Sciences Customer Service Score by Usage
Aegis Sciences's Customer Service score was rated 2.6 stars by customers who have used Aegis Sciences's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Aegis Sciences as an Employer
3.2/5
Aegis Sciences has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Aegis Sciences scored a -20 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Aegis Sciences would recommend the brand to a friend. ENPS measures how likely Aegis Sciences employees would recommend working at Aegis Sciences to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
