35
NPS
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Aerojet Rocketdyne
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About Aerojet Rocketdyne's Brand
Aerojet Rocketdyne is an innovative company delivering solutions that create value for its customers in the aerospace and defense markets.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Aerojet Rocketdyne NPS
Aerojet Rocketdyne's Net Promoter Score (NPS) is a 35 with 55% Promoters, 25% Passives, and 20% Detractors. Net Promoter Score tracks whether Aerojet Rocketdyne's customers would recommend using the product based on a scale of -100 to 100.
Aerojet Rocketdyne Overall NPS
| 55% | Promoters |
|---|---|
| 25% | Passives |
| 20% | Detractors |
Aerojet Rocketdyne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2022 13 | May 2022 | 13 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 40 | Jan 2023 | 40 |
Mar 2023 45 | Mar 2023 | 45 |
May 2023 54 | May 2023 | 54 |
Sep 2023 57 | Sep 2023 | 57 |
May 2024 46 | May 2024 | 46 |
Aug 2024 39 | Aug 2024 | 39 |
Mar 2025 36 | Mar 2025 | 36 |
Sep 2025 35 | Sep 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aerojet Rocketdyne NPS by Gender
Aerojet Rocketdyne's NPS was rated 67 by Male customers on Comparably.
Male
67
Aerojet Rocketdyne's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Aerojet Rocketdyne's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aerojet Rocketdyne NPS by Ethnicity
Aerojet Rocketdyne's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Aerojet Rocketdyne NPS by Usage
Aerojet Rocketdyne's NPS was rated 67 points by customers who have used Aerojet Rocketdyne's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years 67 | Over 10 Years | 67 |
Aerojet Rocketdyne Customer Reviews
Out of the 3 Aerojet Rocketdyne customer reviews 3 were positive and 0 were constructive. Aerojet Rocketdyne customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Aerojet Rocketdyne Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Aerojet Rocketdyne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aerojet Rocketdyne Customer Loyalty Score by Gender
Aerojet Rocketdyne's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Aerojet Rocketdyne Customer Loyalty Score by Ethnicity
Aerojet Rocketdyne's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aerojet Rocketdyne.
85
out of 100
Caucasian
Aerojet Rocketdyne Customer Loyalty Score by Usage
Aerojet Rocketdyne's Customer Loyalty score was rated 100% by customers who have used Aerojet Rocketdyne's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Aerojet Rocketdyne Customer Loyalty Score by Industry
Aerojet Rocketdyne's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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Aerojet Rocketdyne Product Quality
3.9/5
Aerojet Rocketdyne has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Aerojet Rocketdyne Product Information
Aerojet Rocketdyne’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Aerojet Rocketdyne's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Hardware and Devices
Manufacturing
Quick Insights into Aerojet Rocketdyne Product Quality
Aerojet Rocketdyne's Product Quality score was rated highest by customers who have used Aerojet Rocketdyne's products/services for Over 10 Years, and rated lowest by customers who have used Aerojet Rocketdyne's products/services for 1 to 2 Years.
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Ranked Aerojet Rocketdyne Product Quality the Highest
Ranked Aerojet Rocketdyne Product Quality the Lowest
Aerojet Rocketdyne Product Quality Score by Gender
Aerojet Rocketdyne's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Aerojet Rocketdyne Product Quality Score by Ethnicity
Aerojet Rocketdyne's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aerojet Rocketdyne.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Aerojet Rocketdyne Product Quality Score by Usage
Aerojet Rocketdyne's Product Quality score was rated the highest by customers who have used Aerojet Rocketdyne's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aerojet Rocketdyne Product Quality Score by Industry
Aerojet Rocketdyne's Product Quality score was rated 4.4 stars by Aerospace and Aviation industry customers.
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Aerojet Rocketdyne Pricing
Aerojet Rocketdyne ROI & Value For Money
3.7/5
Aerojet Rocketdyne has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Aerojet Rocketdyne Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Aerojet Rocketdyne ROI
Aerojet Rocketdyne's ROI score was rated highest by customers who have used Aerojet Rocketdyne's products/services for Over 10 Years, and rated lowest by customers who have used Aerojet Rocketdyne's products/services for 1 to 2 Years.
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Ranked Aerojet Rocketdyne ROI the Highest
Ranked Aerojet Rocketdyne ROI the Lowest
Aerojet Rocketdyne ROI Score by Gender
Aerojet Rocketdyne's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Aerojet Rocketdyne.
Male
4.3/5
Female
N/A
Aerojet Rocketdyne ROI Score by Ethnicity
Aerojet Rocketdyne's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aerojet Rocketdyne.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Aerojet Rocketdyne ROI Score by Usage
Aerojet Rocketdyne's ROI score was rated the highest by customers who have used Aerojet Rocketdyne's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Aerojet Rocketdyne ROI Score by Industry
Aerojet Rocketdyne's ROI score was rated 4.2 stars by Aerospace and Aviation industry customers.
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Aerojet Rocketdyne Customer Satisfaction (CSAT)
Aerojet Rocketdyne Customer Satisfaction (CSAT) Score
77 / 100
Aerojet Rocketdyne has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aerojet Rocketdyne Customer Satisfaction
Aerojet Rocketdyne's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked Aerojet Rocketdyne Customer Satisfaction the Highest
Aerojet Rocketdyne Customer Satisfaction Score by Gender
Aerojet Rocketdyne's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Aerojet Rocketdyne Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aerojet Rocketdyne's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aerojet Rocketdyne.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Aerojet Rocketdyne Customer Satisfaction Score by Usage
Aerojet Rocketdyne's Customer Satisfaction score was rated 100 points by customers who have used Aerojet Rocketdyne's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Aerojet Rocketdyne Customer Satisfaction Score by Industry
Aerojet Rocketdyne's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Aerojet Rocketdyne Customer Service
4/5
Aerojet Rocketdyne has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Aerojet Rocketdyne's Customer Service
Address
P.O. Box 13222, Sacramento, CA
Website
https://www.l3harris.com/company/powering-defense-and-space-exploration
Phone Number
(916) 355-4000
Quick Insights into Aerojet Rocketdyne Customer Service
Aerojet Rocketdyne's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Aerojet Rocketdyne's products/services for Over 10 Years.
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Ranked Aerojet Rocketdyne Customer Service the Highest
Ranked Aerojet Rocketdyne Customer Service the Lowest
Aerojet Rocketdyne Customer Service Score by Gender
Aerojet Rocketdyne's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aerojet Rocketdyne.
Male
4.3/5
Female
N/A
Aerojet Rocketdyne Customer Service Score by Ethnicity
Aerojet Rocketdyne's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aerojet Rocketdyne.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Aerojet Rocketdyne Customer Service Score by Usage
Aerojet Rocketdyne's Customer Service score was rated 4.5 stars by customers who have used Aerojet Rocketdyne's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Aerojet Rocketdyne Customer Service Score by Industry
Aerojet Rocketdyne's Customer Service score was rated 4.5 stars by Aerospace and Aviation industry customers.
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Aerojet Rocketdyne as an Employer
3.0/5
Aerojet Rocketdyne has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Aerojet Rocketdyne scored a 35 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Aerojet Rocketdyne would recommend the brand to a friend. ENPS measures how likely Aerojet Rocketdyne employees would recommend working at Aerojet Rocketdyne to a friend.
Net Promoter Score
35
NPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 27% | Promoters |
|---|---|
| 38% | Passive |
| 35% | Detractors |
