-17
NPS
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Aeropost
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About Aeropost's Brand
Aeropost International Services, Inc. is a Miami based company with over twenty eight years of experience in the mail and package
Brand at a Glance
91%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Aeropost NPS
Aeropost's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Aeropost's customers would recommend using the product based on a scale of -100 to 100.
Aeropost Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Aeropost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Feb 2023 0 | Feb 2023 | 0 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 13 | Jun 2023 | 13 |
Nov 2023 0 | Nov 2023 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 -9 | Jan 2025 | -9 |
Mar 2025 -17 | Mar 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aeropost NPS by Gender
Aeropost's NPS was rated -34 by Male customers on Comparably.
Male
-34
Aeropost's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Aeropost's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aeropost Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Aeropost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aeropost Customer Loyalty Score by Gender
Aeropost's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Aeropost Product Quality
2.6/5
Aeropost has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Aeropost Product Information
Aeropost’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://aeropost.com
- Company Size
- 201-500 Employees
Industry
Logistics and Supply Chain
Quick Insights into Aeropost Product Quality
Aeropost's Product Quality score was rated highest by Male customers.
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Ranked Aeropost Product Quality the Highest
Aeropost Product Quality Score by Gender
Aeropost's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Aeropost Pricing
Aeropost ROI & Value For Money
2.9/5
Aeropost has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Aeropost ROI
Aeropost's ROI score was rated highest by Male customers.
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Ranked Aeropost ROI the Highest
Aeropost ROI Score by Gender
Aeropost's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Aeropost Customer Satisfaction (CSAT)
Aeropost Customer Satisfaction (CSAT) Score
17 / 100
Aeropost has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aeropost Customer Satisfaction
Aeropost's Customer Satisfaction score was rated highest by Male customers.
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Ranked Aeropost Customer Satisfaction the Highest
Aeropost Customer Satisfaction Score by Gender
Aeropost's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aeropost.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Aeropost Customer Service
2.8/5
Aeropost has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Aeropost's Customer Service
Address
9950 NW 17th St #102, Doral, Miami, FL 33172
Website
http://aeropost.com
Phone Number
305-592-5534
Aeropost's Social Links
Quick Insights into Aeropost Customer Service
Aeropost's Customer Service score was rated highest by Male customers.
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Ranked Aeropost Customer Service the Highest
Aeropost Customer Service Score by Gender
Aeropost's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aeropost.
Male
1.5/5
Female
N/A
Aeropost as an Employer
3.5/5
Aeropost has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Aeropost scored a -17 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Aeropost would recommend the brand to a friend. ENPS measures how likely Aeropost employees would recommend working at Aeropost to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
