-38
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AES Corporation
Marketing or Exec? Claim Your Free Account
About AES Corporation's Brand
AES Corporation is a leading manufacturer of private wireless communications equipment.
Brand at a Glance
54%
Customer Loyalty
2.5/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
AES Corporation NPS
AES Corporation's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether AES Corporation's customers would recommend using the product based on a scale of -100 to 100.
AES Corporation Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
AES Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 20 | Feb 2023 | 20 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -15 | May 2023 | -15 |
Jul 2023 -25 | Jul 2023 | -25 |
Aug 2023 -11 | Aug 2023 | -11 |
Jun 2025 -20 | Jun 2025 | -20 |
Aug 2025 -39 | Aug 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AES Corporation Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of AES Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AES Corporation Product Quality
2.5/5
AES Corporation has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AES Corporation's overall Product Quality score rated by its users and customers.
AES Corporation Product Information
AES Corporation’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.aes-corp.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Mobile App
AES Corporation Pricing
AES Corporation ROI & Value For Money
1.8/5
AES Corporation has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AES Corporation's overall ROI score rated by its users and customers.
AES Corporation Customer Satisfaction (CSAT)
AES Corporation Customer Satisfaction (CSAT) Score
27 / 100
AES Corporation has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AES Corporation Customer Service
1.7/5
AES Corporation has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AES Corporation's overall Customer Service score rated by its users and customers.
About AES Corporation's Customer Service
Address
285 Newbury Street, Peabody, MA
Website
http://www.aes-corp.com
AES Corporation as an Employer
3.0/5
AES Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
AES Corporation scored a -38 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of AES Corporation would recommend the brand to a friend. ENPS measures how likely AES Corporation employees would recommend working at AES Corporation to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 19% | Promoters |
|---|---|
| 50% | Passive |
| 31% | Detractors |
