43
NPS
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Aesop
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About Aesop's Brand
Aeso Apps is an application developer for iphon
Brand at a Glance
54%
Customer Loyalty
4.3/5
Product Quality
3.7/5
Pricing
4.3/5
Customer Service
Aesop NPS
Aesop's Net Promoter Score (NPS) is a 43 with 56% Promoters, 31% Passives, and 13% Detractors. Net Promoter Score tracks whether Aesop's customers would recommend using the product based on a scale of -100 to 100.
Aesop Overall NPS
| 56% | Promoters |
|---|---|
| 31% | Passives |
| 13% | Detractors |
Aesop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 75 | Jan 2023 | 75 |
May 2023 80 | May 2023 | 80 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 44 | Mar 2024 | 44 |
Apr 2024 40 | Apr 2024 | 40 |
Jul 2024 45 | Jul 2024 | 45 |
Mar 2025 53 | Mar 2025 | 53 |
May 2025 43 | May 2025 | 43 |
Sep 2025 47 | Sep 2025 | 47 |
Sep 2026 44 | Sep 2026 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aesop NPS by Gender
Aesop's NPS was rated 20 by Female customers on Comparably.
Female
20
Aesop's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Male
N/A
Aesop's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Aesop Customer Reviews
Out of the 2 Aesop customer reviews 1 was positive and 1 was constructive. Aesop customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Aesop Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Aesop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aesop Customer Loyalty Score by Gender
Aesop's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Aesop Product Quality
4.3/5
Aesop has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Aesop Product Information
Aesop’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.aesopapps.com
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Quick Insights into Aesop Product Quality
Aesop's Product Quality score was rated highest by Female customers.
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Ranked Aesop Product Quality the Highest
Aesop Product Quality Score by Gender
Aesop's Product Quality score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
Aesop Pricing
Aesop ROI & Value For Money
3.7/5
Aesop has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Aesop ROI
Aesop's ROI score was rated highest by Female customers.
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Ranked Aesop ROI the Highest
Aesop ROI Score by Gender
Aesop's ROI score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
Aesop Customer Satisfaction (CSAT)
Aesop Customer Satisfaction (CSAT) Score
88 / 100
Aesop has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aesop Customer Service
4.3/5
Aesop has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Aesop's Customer Service
Address
Chicago, IL
Website
http://www.aesopapps.com
Quick Insights into Aesop Customer Service
Aesop's Customer Service score was rated highest by Female customers.
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Ranked Aesop Customer Service the Highest
Aesop Customer Service Score by Gender
Aesop's Customer Service score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aesop.
Female
4.7/5
Male
N/A
Aesop as an Employer
2.4/5
Aesop has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Aesop scored a 43 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Aesop would recommend the brand to a friend. ENPS measures how likely Aesop employees would recommend working at Aesop to a friend.
Net Promoter Score
43
NPS Score
| 56% | Promoters |
|---|---|
| 31% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 15% | Promoters |
|---|---|
| 16% | Passive |
| 69% | Detractors |
