100
NPS
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Brand Page
AFAR Media
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About AFAR Media's Brand
AFAR Media operates as a multi platform media brand which focuses on travel based information.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
AFAR Media NPS
AFAR Media's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether AFAR Media's customers would recommend using the product based on a scale of -100 to 100.
AFAR Media Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
AFAR Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AFAR Media Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AFAR Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AFAR Media Product Quality
5/5
AFAR Media has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AFAR Media's overall Product Quality score rated by its users and customers.
AFAR Media Product Information
AFAR Media’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.afar.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
AFAR Media Pricing
AFAR Media ROI & Value For Money
5/5
AFAR Media has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AFAR Media's overall ROI score rated by its users and customers.
AFAR Media Customer Satisfaction (CSAT)
AFAR Media Customer Satisfaction (CSAT) Score
100 / 100
AFAR Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AFAR Media Customer Service
5/5
AFAR Media has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AFAR Media's overall Customer Service score rated by its users and customers.
About AFAR Media's Customer Service
Address
San Francisco, CA United States of America
Website
www.afar.com
AFAR Media as an Employer
4.7/5
AFAR Media has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AFAR Media scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of AFAR Media would recommend the brand to a friend. ENPS measures how likely AFAR Media employees would recommend working at AFAR Media to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
