50
NPS
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AFC Ajax
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About AFC Ajax's Brand
AFC Ajax is a Dutch professional football club based in Amsterdam.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
AFC Ajax NPS
AFC Ajax's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether AFC Ajax's customers would recommend using the product based on a scale of -100 to 100.
AFC Ajax Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
AFC Ajax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AFC Ajax Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AFC Ajax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AFC Ajax Product Quality
4/5
AFC Ajax has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AFC Ajax's overall Product Quality score rated by its users and customers.
AFC Ajax Product Information
AFC Ajax’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
AFC Ajax Pricing
AFC Ajax ROI & Value For Money
5/5
AFC Ajax has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AFC Ajax's overall ROI score rated by its users and customers.
AFC Ajax Customer Satisfaction (CSAT)
AFC Ajax Customer Satisfaction (CSAT) Score
100 / 100
AFC Ajax has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AFC Ajax Customer Service
5/5
AFC Ajax has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AFC Ajax's overall Customer Service score rated by its users and customers.
About AFC Ajax's Customer Service
Website
http://english.ajax.nl/streams/ajax-now.htm
Phone Number
+31 900 2322529
Consumer vs. Employees
AFC Ajax scored a 50 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of AFC Ajax would recommend the brand to a friend. ENPS measures how likely AFC Ajax employees would recommend working at AFC Ajax to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
