66
NPS
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AFC Holdings
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About AFC Holdings' Brand
A united group of companies providing supply chain management expertise in support of original equipment manufacturing and assembly plants.
Brand at a Glance
93%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
AFC Holdings NPS
AFC Holdings's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether AFC Holdings's customers would recommend using the product based on a scale of -100 to 100.
AFC Holdings Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
AFC Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 71 | Aug 2022 | 71 |
Sep 2022 55 | Sep 2022 | 55 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2023 63 | Jan 2023 | 63 |
Aug 2023 67 | Aug 2023 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AFC Holdings Customer Reviews
Out of the 2 AFC Holdings customer reviews 2 were positive and 0 were constructive. AFC Holdings customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AFC Holdings Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of AFC Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AFC Holdings Product Quality
4.1/5
AFC Holdings has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AFC Holdings' overall Product Quality score rated by its users and customers.
AFC Holdings Product Information
AFC Holdings’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.afcholdings.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Hardware and Devices
Manufacturing
AFC Holdings Pricing
AFC Holdings ROI & Value For Money
4.1/5
AFC Holdings has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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AFC Holdings Customer Satisfaction (CSAT)
AFC Holdings Customer Satisfaction (CSAT) Score
90 / 100
AFC Holdings has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AFC Holdings Customer Service
4/5
AFC Holdings has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About AFC Holdings's Customer Service
Address
3795 Port Union Rd., Fairfield, OH
Website
http://www.afcholdings.com/
Phone Number
(513) 874-9009
AFC Holdings as an Employer
Consumer vs. Employees
AFC Holdings scored a 66 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of AFC Holdings would recommend the brand to a friend. ENPS measures how likely AFC Holdings employees would recommend working at AFC Holdings to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
