70
NPS
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AFEX
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About AFEX's Brand
world’s largest providers of independent foreign payment solutions.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
AFEX NPS
AFEX's Net Promoter Score (NPS) is a 70 with 85% Promoters, 0% Passives, and 15% Detractors. Net Promoter Score tracks whether AFEX's customers would recommend using the product based on a scale of -100 to 100.
AFEX Overall NPS
| 85% | Promoters |
|---|---|
| 0% | Passives |
| 15% | Detractors |
AFEX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
May 2022 33 | May 2022 | 33 |
Aug 2022 67 | Aug 2022 | 67 |
Oct 2022 71 | Oct 2022 | 71 |
Dec 2022 75 | Dec 2022 | 75 |
May 2023 77 | May 2023 | 77 |
Jul 2023 60 | Jul 2023 | 60 |
Aug 2023 63 | Aug 2023 | 63 |
Mar 2024 67 | Mar 2024 | 67 |
Feb 2025 69 | Feb 2025 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AFEX NPS by Gender
AFEX's NPS was rated 34 by Male customers on Comparably.
Male
34
AFEX's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
AFEX's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AFEX NPS by Ethnicity
AFEX's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
AFEX Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of AFEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AFEX Customer Loyalty Score by Gender
AFEX's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AFEX.
Male
100%
Yes
Female
N/A
Yes
AFEX Customer Loyalty Score by Ethnicity
AFEX's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AFEX.
100
out of 100
African American/Black
AFEX Product Quality
4/5
AFEX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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AFEX Product Information
AFEX’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.afex.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into AFEX Product Quality
AFEX's Product Quality score was rated highest by Male customers.
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Ranked AFEX Product Quality the Highest
AFEX Product Quality Score by Gender
AFEX's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AFEX.
Male
4.6/5
Female
N/A
AFEX Product Quality Score by Ethnicity
AFEX's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AFEX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
AFEX Pricing
AFEX ROI & Value For Money
3.7/5
AFEX has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into AFEX ROI
AFEX's ROI score was rated highest by African American/Black customers.
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Ranked AFEX ROI the Highest
AFEX ROI Score by Gender
AFEX's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
AFEX ROI Score by Ethnicity
AFEX's ROI score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AFEX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
AFEX Customer Satisfaction (CSAT)
AFEX Customer Satisfaction (CSAT) Score
92 / 100
AFEX has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AFEX Customer Satisfaction
AFEX's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked AFEX Customer Satisfaction the Highest
AFEX Customer Satisfaction Score by Gender
AFEX's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AFEX.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AFEX Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
AFEX's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AFEX.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AFEX Customer Service
3.6/5
AFEX has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About AFEX's Customer Service
Address
21045 Califa St Woodland Hills, Los Angeles, CA 91367
Website
http://www.afex.com
Phone Number
888-0307-2339
Quick Insights into AFEX Customer Service
AFEX's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked AFEX's Customer Service score.
Ranked AFEX Customer Service the Highest
AFEX Customer Service Score by Gender
AFEX's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AFEX.
Male
4.8/5
Female
N/A
AFEX Customer Service Score by Ethnicity
AFEX's Customer Service score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AFEX.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
AFEX as an Employer
4.2/5
AFEX has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AFEX scored a 70 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of AFEX would recommend the brand to a friend. ENPS measures how likely AFEX employees would recommend working at AFEX to a friend.
Net Promoter Score
70
NPS Score
| 85% | Promoters |
|---|---|
| 0% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
