25
NPS
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Affine Analytics
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About Affine Analytics' Brand
"Affine Analytics is a management consulting firm in the areas of marketing, merchandising, financial planning and supply chain management sectors."
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Affine Analytics NPS
Affine Analytics's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Affine Analytics's customers would recommend using the product based on a scale of -100 to 100.
Affine Analytics Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Affine Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
May 2022 66 | May 2022 | 66 |
May 2023 25 | May 2023 | 25 |
Jan 2024 40 | Jan 2024 | 40 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 13 | May 2024 | 13 |
Jun 2024 25 | Jun 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Affine Analytics Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Affine Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Affine Analytics Product Quality
3.8/5
Affine Analytics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Affine Analytics' overall Product Quality score rated by its users and customers.
Affine Analytics Product Information
Affine Analytics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://affineanalytics.com
- Company Size
- 10,000+ Employees
Industry
Tech
Affine Analytics Pricing
Affine Analytics ROI & Value For Money
4/5
Affine Analytics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Affine Analytics' overall ROI score rated by its users and customers.
Affine Analytics Customer Satisfaction (CSAT)
Affine Analytics Customer Satisfaction (CSAT) Score
67 / 100
Affine Analytics has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Affine Analytics Customer Service
4/5
Affine Analytics has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Affine Analytics' overall Customer Service score rated by its users and customers.
About Affine Analytics's Customer Service
Address
Embassy Tech Square Main Rd,, Kaverappa Layout, Kadubeesanahalli, Bedminster, NJ 560103
Website
http://affineanalytics.com
Affine Analytics as an Employer
4.3/5
Affine Analytics has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Affine Analytics scored a 25 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Affine Analytics would recommend the brand to a friend. ENPS measures how likely Affine Analytics employees would recommend working at Affine Analytics to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
