-100
NPS
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Brand Page
Affinity Gaming
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About Affinity Gaming's Brand
Affinity Gaming, formerly known as Herbst Gaming, is a casino operator based in Paradise, Nevada.
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Affinity Gaming CMO
Affinity Gaming NPS
Affinity Gaming's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Affinity Gaming's customers would recommend using the product based on a scale of -100 to 100.
Affinity Gaming Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Affinity Gaming NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Affinity Gaming Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Affinity Gaming users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Affinity Gaming Product Quality
3.4/5
Affinity Gaming has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Affinity Gaming's overall Product Quality score rated by its users and customers.
Affinity Gaming Product Information
Affinity Gaming’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://affinitygaming.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Gaming
Media
Social
Sports & Entertainment
Affinity Gaming Pricing
Affinity Gaming ROI & Value For Money
3.4/5
Affinity Gaming has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Affinity Gaming's overall ROI score rated by its users and customers.
Affinity Gaming Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Affinity Gaming Customer Service
3.3/5
Affinity Gaming has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Affinity Gaming's overall Customer Service score rated by its users and customers.
About Affinity Gaming's Customer Service
Address
3755 Breakthrough Way Suite 300, Las Vegas, NV 89135
Website
http://affinitygaming.com/
Phone Number
(702)341-2400
Affinity Gaming as an Employer
2.4/5
Affinity Gaming has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Affinity Gaming scored a -100 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Affinity Gaming would recommend the brand to a friend. ENPS measures how likely Affinity Gaming employees would recommend working at Affinity Gaming to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
