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NPS
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Afiniti
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About Afiniti's Brand
Afiniti uses AI to transform the quality of interactions by driving better conversations.
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Afiniti NPS
Afiniti's Net Promoter Score (NPS) is a 0 with 42% Promoters, 16% Passives, and 42% Detractors. Net Promoter Score tracks whether Afiniti's customers would recommend using the product based on a scale of -100 to 100.
Afiniti Overall NPS
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
Afiniti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 15 | May 2023 | 15 |
Jun 2023 14 | Jun 2023 | 14 |
Jul 2023 13 | Jul 2023 | 13 |
Oct 2023 11 | Oct 2023 | 11 |
Jan 2024 9 | Jan 2024 | 9 |
Feb 2024 6 | Feb 2024 | 6 |
Mar 2024 4 | Mar 2024 | 4 |
May 2024 4 | May 2024 | 4 |
Jul 2024 1 | Jul 2024 | 1 |
Jan 2025 -1 | Jan 2025 | -1 |
Apr 2025 -3 | Apr 2025 | -3 |
May 2025 -1 | May 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Afiniti NPS by Gender
Female customers rated Afiniti's NPS 28 points higher than Male customers.
Male
-28
Afiniti's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
0
Afiniti's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Afiniti NPS by Ethnicity
Afiniti's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 34 | Other | 34 |
Afiniti NPS by Age
Afiniti's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Afiniti NPS by Usage
Afiniti's NPS was rated the highest by customers who have used Afiniti's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -10 | Less than 1 Year | -10 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Afiniti Customer Reviews
Out of the 2 Afiniti customer reviews 1 was positive and 1 was constructive. Afiniti customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Afiniti Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Afiniti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Afiniti Customer Loyalty Score by Gender
Male customers rated Afiniti's Customer Loyalty score 6% higher than Female customers.
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Male
61%
Yes
Female
55%
Yes
Afiniti Customer Loyalty Score by Ethnicity
Afiniti's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Afiniti.
55
out of 100
Caucasian
100
out of 100
Other
Afiniti Customer Loyalty Score by Age
Afiniti's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 33% | 26-30 | 33% |
31-35 33% | 31-35 | 33% |
56-60 100% | 56-60 | 100% |
Afiniti Customer Loyalty Score by Usage
Afiniti's Customer Loyalty score was rated the highest by customers who have used Afiniti's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Afiniti Customer Loyalty Score by Industry
Afiniti's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Afiniti Product Quality
3.7/5
Afiniti has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Afiniti Product Information
Afiniti’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Afiniti's product the highest. Reviewers from the Telecommunications industry rated Afiniti the lowest at 2.9.
- Website
- http://www.afiniti.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
Quick Insights into Afiniti Product Quality
Afiniti's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Caucasian customers.
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Ranked Afiniti Product Quality the Highest
Ranked Afiniti Product Quality the Lowest
Afiniti Product Quality Score by Gender
Afiniti's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Afiniti.
Male
3.6/5
Female
3.6/5
Afiniti Product Quality Score by Ethnicity
Afiniti's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Afiniti.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.1 | Other | 3.1 |
Afiniti Product Quality Score by Age
Afiniti's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Afiniti.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
56-60 5 | 56-60 | 5 |
Afiniti Product Quality Score by Usage
Afiniti's Product Quality score was rated the highest by customers who have used Afiniti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Afiniti Product Quality Score by Industry
Afiniti's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Telecommunications industry customers.
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Afiniti Pricing
Afiniti ROI & Value For Money
3.5/5
Afiniti has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Afiniti Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from Afiniti.
Quick Insights into Afiniti ROI
Afiniti's ROI score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Afiniti ROI the Highest
Ranked Afiniti ROI the Lowest
Afiniti ROI Score by Gender
Female customers rated Afiniti's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Afiniti.
Male
3.1/5
Female
3.6/5
Afiniti ROI Score by Ethnicity
Afiniti's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Afiniti.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.3 | Other | 3.3 |
Afiniti ROI Score by Age
Afiniti's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Afiniti.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
56-60 3.6 | 56-60 | 3.6 |
Afiniti ROI Score by Usage
Afiniti's ROI score was rated the highest by customers who have used Afiniti's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Afiniti ROI Score by Industry
Afiniti's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Afiniti Customer Satisfaction (CSAT)
Afiniti Customer Satisfaction (CSAT) Score
72 / 100
Afiniti has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Afiniti Customer Satisfaction
Afiniti's Customer Satisfaction score was rated highest by customers who have used Afiniti's products/services for 2 to 5 Years.
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Ranked Afiniti Customer Satisfaction the Highest
Afiniti Customer Satisfaction Score by Gender
Afiniti's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Afiniti.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Afiniti Customer Satisfaction Score by Ethnicity
CSAT according to Other
Afiniti's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Afiniti Customer Satisfaction Score by Usage
Afiniti's Customer Satisfaction score was rated 100 points by customers who have used Afiniti's products/services for 2 to 5 Years.
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Afiniti Customer Satisfaction Score by Industry
Afiniti's Customer Satisfaction score was rated 66 points by Accounting industry customers.
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{
"title": "Afiniti Customer Satisfaction Score by Industry",
"text": "Afiniti's Customer Satisfaction score was rated 66 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Afiniti's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}Afiniti Customer Service
3.6/5
Afiniti has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Afiniti's Customer Service
Address
51 Church St, Hamilton HM 12 Bermuda
Website
http://www.afiniti.com
Afiniti's Social Links
Quick Insights into Afiniti Customer Service
Afiniti's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Afiniti's Customer Service score.
Ranked Afiniti Customer Service the Highest
Ranked Afiniti Customer Service the Lowest
Afiniti Customer Service Score by Gender
Female customers rated Afiniti's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Afiniti.
Male
3.3/5
Female
3.6/5
Afiniti Customer Service Score by Ethnicity
Afiniti's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Afiniti.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 3.3 | Other | 3.3 |
Afiniti Customer Service Score by Age
Afiniti's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Afiniti.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
56-60 4.5 | 56-60 | 4.5 |
Afiniti Customer Service Score by Usage
Afiniti's Customer Service score was rated the highest by customers who have used Afiniti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Afiniti Customer Service Score by Industry
Afiniti's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Telecommunications industry customers.
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Afiniti as an Employer
2.8/5
Afiniti has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Afiniti scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Afiniti would recommend the brand to a friend. ENPS measures how likely Afiniti employees would recommend working at Afiniti to a friend.
Net Promoter Score
0
NPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
