-10
NPS
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Brand Page
Afni
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About Afni's Brand
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Afni NPS
Afni's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether Afni's customers would recommend using the product based on a scale of -100 to 100.
Afni Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Afni NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 15 | Mar 2023 | 15 |
Apr 2023 0 | Apr 2023 | 0 |
Jan 2024 9 | Jan 2024 | 9 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 -1 | May 2024 | -1 |
Jun 2024 -6 | Jun 2024 | -6 |
Nov 2024 -12 | Nov 2024 | -12 |
Feb 2025 -5 | Feb 2025 | -5 |
Mar 2025 -5 | Mar 2025 | -5 |
Apr 2025 -9 | Apr 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Afni NPS by Gender
Afni's NPS was rated 17 by Female customers on Comparably.
Female
17
Afni's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Male
N/A
Afni's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Afni NPS by Usage
Afni's NPS was rated 100 points by customers who have used Afni's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Afni Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Afni users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Afni Customer Loyalty Score by Gender
Afni's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Afni.
Female
55%
Yes
Male
N/A
Yes
Afni Customer Loyalty Score by Usage
Afni's Customer Loyalty score was rated 100% by customers who have used Afni's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Afni Customer Loyalty Score by Industry
Afni's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Afni Product Quality
3.2/5
Afni has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Afni Product Information
Afni’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Afni's product the highest.
- Website
- http://www.afni.com
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Afni Product Quality
Afni's Product Quality score was rated highest by customers who have used Afni's products/services for Over 10 Years.
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Ranked Afni Product Quality the Highest
Afni Product Quality Score by Gender
Afni's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Afni Product Quality Score by Usage
Afni's Product Quality score was rated 4.1 stars by customers who have used Afni's products/services for Over 10 Years.
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Afni Product Quality Score by Industry
Afni's Product Quality score was rated 1.5 stars by Tech industry customers.
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Afni Pricing
Afni ROI & Value For Money
3.3/5
Afni has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Afni Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Afni ROI
Afni's ROI score was rated highest by customers who have used Afni's products/services for Over 10 Years.
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Ranked Afni ROI the Highest
Afni ROI Score by Gender
Afni's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Afni.
Female
3.1/5
Male
N/A
Afni ROI Score by Usage
Afni's ROI score was rated 4.8 stars by customers who have used Afni's products/services for Over 10 Years.
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Afni ROI Score by Industry
Afni's ROI score was rated 1.8 stars by Tech industry customers.
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Afni Customer Satisfaction (CSAT)
Afni Customer Satisfaction (CSAT) Score
63 / 100
Afni has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Afni Customer Satisfaction
Afni's Customer Satisfaction score was rated highest by customers who have used Afni's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Afni's Customer Satisfaction.
Ranked Afni Customer Satisfaction the Highest
Afni Customer Satisfaction Score by Gender
Afni's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Afni.
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Afni Customer Satisfaction Score by Usage
Afni's Customer Satisfaction score was rated 100 points by customers who have used Afni's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Afni Customer Service
3.2/5
Afni has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Afni's Customer Service
Website
http://www.afni.com
Quick Insights into Afni Customer Service
Afni's Customer Service score was rated highest by customers who have used Afni's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Afni's Customer Service score.
Ranked Afni Customer Service the Highest
Afni Customer Service Score by Gender
Afni's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Afni.
Female
3.1/5
Male
N/A
Afni Customer Service Score by Usage
Afni's Customer Service score was rated 4.8 stars by customers who have used Afni's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Afni Customer Service Score by Industry
Afni's Customer Service score was rated 1.8 stars by Tech industry customers.
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Afni as an Employer
2.5/5
Afni has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Afni scored a -10 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Afni would recommend the brand to a friend. ENPS measures how likely Afni employees would recommend working at Afni to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
