-40
NPS
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AFS Technologies
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About AFS Technologies' Brand
AFS Technologies provides food and beverage enterprise software solutions such as business intelligence and mobile delivery automation.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
AFS Technologies NPS
AFS Technologies's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether AFS Technologies's customers would recommend using the product based on a scale of -100 to 100.
AFS Technologies Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
AFS Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Oct 2023 -25 | Oct 2023 | -25 |
Jan 2024 -40 | Jan 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AFS Technologies NPS by Usage
AFS Technologies's NPS was rated 0 points by customers who have used AFS Technologies's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
AFS Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AFS Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AFS Technologies Product Quality
3.2/5
AFS Technologies has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AFS Technologies' overall Product Quality score rated by its users and customers.
AFS Technologies Product Information
AFS Technologies serves markets in the United States, Europe, Australia, Canada, and United Kingdom. AFS Technologies supports Web devices and offers products for medium and large sized businesses.
AFS Technologies’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.afsi.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Food and Beverages
SaaS
Languages Supported
English
AFS Technologies Pricing
AFS Technologies ROI & Value For Money
2.2/5
AFS Technologies has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AFS Technologies' overall ROI score rated by its users and customers.
AFS Technologies Pricing Plans
AFS Technologies has a pricing structure that accommodates medium and large businesses.
Who Uses AFS Technologies?
Medium Businesses
Large Enterprises
AFS Technologies Customer Satisfaction (CSAT)
AFS Technologies Customer Satisfaction (CSAT) Score
50 / 100
AFS Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AFS Technologies Customer Service
1.5/5
AFS Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AFS Technologies' overall Customer Service score rated by its users and customers.
About AFS Technologies's Customer Service
Address
2141 East Highland Avenue,, Suite 100, Phoenix, AZ
Website
http://www.afsi.com
Phone Number
(877) 821-3007
AFS Technologies as an Employer
3.4/5
AFS Technologies has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
AFS Technologies scored a -40 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of AFS Technologies would recommend the brand to a friend. ENPS measures how likely AFS Technologies employees would recommend working at AFS Technologies to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
