57
NPS
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AfterShip
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About AfterShip's Brand
AfterShip is a B2B SaaS platform serving the global eCommerce sector, dedicated to empowering eCommerce businesses worldwide with the best automation platform.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.7/5
Customer Service
AfterShip NPS
AfterShip's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether AfterShip's customers would recommend using the product based on a scale of -100 to 100.
AfterShip Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
AfterShip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
May 2022 49 | May 2022 | 49 |
Jul 2022 54 | Jul 2022 | 54 |
Sep 2024 57 | Sep 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AfterShip NPS by Usage
AfterShip's NPS was rated the highest by customers who have used AfterShip's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
AfterShip Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AfterShip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AfterShip Product Quality
3.9/5
AfterShip has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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AfterShip Product Information
AfterShip serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. AfterShip supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
AfterShip’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AfterShip's product the highest. Reviewers from the Retail industry rated AfterShip the lowest at 3.
- Website
- http://www.aftership.com
- Company Size
- 201-500 Employees
Languages Supported
English
Chinese (Traditional)
Chinese (Simplified)
Quick Insights into AfterShip Product Quality
AfterShip's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Retail industry.
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Ranked AfterShip Product Quality the Highest
Ranked AfterShip Product Quality the Lowest
AfterShip Product Quality Score by Usage
AfterShip's Product Quality score was rated 3.5 stars by customers who have used AfterShip's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AfterShip Product Quality Score by Industry
AfterShip's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AfterShip Pricing
AfterShip ROI & Value For Money
3.9/5
AfterShip has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AfterShip Pricing Plans
AfterShip has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses AfterShip?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into AfterShip ROI
AfterShip's ROI score was rated highest by customers from the Tech industry.
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Ranked AfterShip ROI the Highest
AfterShip ROI Score by Industry
AfterShip's ROI score was rated 4.8 stars by Tech industry customers.
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AfterShip Customer Satisfaction (CSAT)
AfterShip Customer Satisfaction (CSAT) Score
100 / 100
AfterShip has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AfterShip Customer Service
4.7/5
AfterShip has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About AfterShip's Customer Service
Address
Robinson Rd, Singapore Singapore
Website
http://www.aftership.com
AfterShip as an Employer
Consumer vs. Employees
AfterShip scored a 57 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of AfterShip would recommend the brand to a friend. ENPS measures how likely AfterShip employees would recommend working at AfterShip to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 73% | Promoters |
|---|---|
| 27% | Passive |
| 0% | Detractors |
