14
NPS
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Agfa Healthcare
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About Agfa Healthcare's Brand
Agfa-Gevaert N.V. is a Belgian multinational corporation that develops, manufactures, and distributes analogue
Brand at a Glance
73%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Agfa Healthcare NPS
Agfa Healthcare's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Agfa Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Agfa Healthcare Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Agfa Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2025 0 | Mar 2025 | 0 |
Aug 2025 15 | Aug 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agfa Healthcare Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Agfa Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agfa Healthcare Product Quality
2.8/5
Agfa Healthcare has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Agfa Healthcare's overall Product Quality score rated by its users and customers.
Agfa Healthcare Product Information
Agfa Healthcare’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Agfa Healthcare Pricing
Agfa Healthcare ROI & Value For Money
3.2/5
Agfa Healthcare has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Agfa Healthcare's overall ROI score rated by its users and customers.
Agfa Healthcare Customer Satisfaction (CSAT)
Agfa Healthcare Customer Satisfaction (CSAT) Score
60 / 100
Agfa Healthcare has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agfa Healthcare Customer Service
3.5/5
Agfa Healthcare has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agfa Healthcare's overall Customer Service score rated by its users and customers.
About Agfa Healthcare's Customer Service
Website
http://www.agfahealthcare.com/global/en/main/landing/index.jsp
Phone Number
32 3 444 70 01
Agfa Healthcare as an Employer
2.6/5
Agfa Healthcare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Agfa Healthcare scored a 14 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Agfa Healthcare would recommend the brand to a friend. ENPS measures how likely Agfa Healthcare employees would recommend working at Agfa Healthcare to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
